Achieve IT agility through improved process maturity
In today’s fast-paced and ever-changing business environment, it’s essential to have an efficient and agile IT function that can keep up with your company’s needs while providing excellent customer service. We believe that a key factor in improving IT capability is having a mature process management system in place.
Addressing the challenge of achieving process maturity
However, we know that many organisations struggle to get the basics in place for improving their IT capabilities. That’s where we come in. Our team of experts is dedicated to helping you improve your IT capabilities by developing a more mature process management system that is tailored to your specific needs.
We can start you on the journey to establishing a process improvement centre of excellence for IT
Our services include process discovery workshops, process metrication and analysis, and enablement of your team to run process improvement workshops. We can also help you create a Process Improvement Centre of Excellence for your IT, which will help you drive an agile and resilient IT function.
Improve IT agility through process maturity
Benefits of working with CTMS:
- By working with us, you can improve your IT function’s efficiency, agility, and customer service capabilities.
- Our team of experts is dedicated to helping you improve your IT capabilities by developing a more mature process management system tailored to your specific needs.
- We can help you create a Process Improvement Centre of Excellence for your IT, which will drive an agile and resilient IT function.
Testimonials
Some of the great feedback we have received from our customers
University of Surrey
“CTMS’s hands-on approach and validation of our own internal testing meant that we could achieve a high degree of self-sufficiency from day one. In that regard, we were thrilled at the quality of their consultation, training, empowerment advice, and co-design.”
“With CTMS on-site for just three days, the system went live at the height of the busiest months for IT, November 2015.”
Sonja Browning-Page | Deputy IT Director
Renold PLC
“Our supporting partner, CTMS, quickly established themselves as true system management enablers throughout the process. They are experienced, systematic and focused in service management provision. When we required bespoke support to meet our exacting requirements, CTMS delivered each time within budget and deadline.”
Dave Moore | Group Head of IT
Gardener Aerospace
“CTMS have provided support for the IT Helpdesk since implementation in 2014, their service level and performance are always first rate. We have added a level of bespoke development into the system and CTMS have provided excellent support in respect of this.”
Ian Warner | IT Director
Danish Crown
“Throughout my 4 year relationship with CTMS, they have consistently delivered innovative and cost efficient solutions for demanding requirements. They have a highly capable, professional and dedicated team who have gone above and beyond at times. It’s a pleasure working with everyone at CTMS.”
Pete Moore | Manager IT Customer Services UK
Wesleyan Assurance
“Bringing CTMS alongside us as an experienced and knowledgeable support partner has enabled us to identify and implement positive changes to our service management toolset in an efficient and effective way. The supportive and responsive approach by the team has allowed us to deliver value from our solution and enhance our overall customer experience.”