How we use OneBot technology
OneBot is an intelligent chatbot that offers self-help solutions to customers, reducing the load on service desks and providing a unified interface across an organisation.
De-load the service desk & improve end-user satisfaction
We use OneBot to de-load ticket demand on the service desk first-line support by providing end-users with an intelligent self-help solution. End-users can ask questions and receive contextual answers via a chatbot for any department such as IT, HR, Finance, Security, Sales.
We interface this technology to multiple systems to provide a single interactive chatbot interface to various departments across an organisation.
Summary of OneBot technology capability
OneBot is a cloud-based chat interface that can provide end-users with self-help across multiple departments and systems using pre-built or custom integrations aligned to business processes.
End-user self help across multiple departments & systems
OneBot is a chat interface which makes it easy for users to find the information they need by responding to their questions and requests, without the need for human intervention.
OneBot interfaces with multiple systems so it can provide self-help to employees who want to find out information from any department such as IT, HR, Finance, Legal Security, Facilities.
Interacts with business end-users in the way that you want
OneBot does not require any software or agent installation, being 100% cloud based. It will interact with your systems using pre-built integrations or easy to build custom integrations.
It is workflow driven so follows your business processes for responding and delivering services to customers or employees in the way that you want and using Natural Language Processing.
Benefit to you of engaging with CTMS as a OneBot partner
We offer services to design business process workflows, configure OneBot and provide custom integrations.
We provide transparency regarding how the chatbot technology is configured & aligned with your business processesEngaging with CTMS means you benefit from our in-built process mapping service to provide transparency regarding how the technology is configured. We offer process maps explaining how the OneBot technical configuration, workflows and integration points align with your business processes.
Our process maps will help you adopt a continual improvement program for managing your chatbot technology.
Benefit from-out-of-the box working integrations to reduce the time taken in deploying OneBotWe have built pre-designed workflows enabling you to introduce chat quickly into your organisation to reduce the volume of tickets handled by your first-line support functions.
Accelerate chatbot adoption through our managed servicesWe can assist you in optimising the chatbot experience by reviewing how users interact with OneBot and introducing new functionality and process workflows where required to enhance the interaction with end users.
We will help you create an enterprise-wide chatbot capabilityUse OneBot to provide a single chatbot which provides employees with a self-help channel for multiple departments across an organisation. We can build custom integrations so OneBot can interact with each department’s systems.