Tailored Service Management Solutions
Enhancing efficiency across departments
We have experience designing and configuring bespoke Service Management functionality for customers requiring a customised approach to managing their service delivery processes.
We understand that different departments within an organization have unique requirements for managing their workflows. That’s why CTMS has built tailored Service Management capability for IT, HR, Finance, Facilities, Fleet Management, and Security Operations. Our customised solutions cater to the specific needs of each department, ensuring a streamlined approach to managing processes and increasing productivity.
Revolutionise your business operations with CTMS’s bespoke service management platforms
In addition to department-specific functionality, CTMS has also built out bespoke Service Management technology platforms that offer advanced features such as HR Management, Bid Management, Quotation Management, Purchase Order Management, Work Order Management, Capital Expenditure Approval, Customer Relations Management, Contract Management, and GDPR Data Management.
These platforms provide our clients with comprehensive tools that help them manage their businesses more efficiently and effectively.
Aligning Your Business Processes to Technology
Providing transparency for continual service improvement
During any Enterprise Service Management systems implementation engagement, our team will work with each of your departments to design and configure the system to match your exact process requirement.
We provide digital maps showing how the system configures and aligns with your business processes. The process maps also provide a baseline for future improvements to your system and procedures and an invaluable training aid for your staff.
Benefits of working with CTMS
Customised service management solutions for efficient workflow & increased productivity
- CTMS specialises in designing and configuring customised Service Management functionality for non-IT departments to manage their service delivery processes efficiently
- We recognise that different departments within an organisation have unique requirements for managing their business workflows, so we build tailored Service Management capabilities for IT, HR, Finance, Facilities, Fleet Management, and Security Operations
- Our customised solutions cater to the specific needs of each department, ensuring a streamlined approach to managing processes and increasing productivity
- Our bespoke configuration of Service Management technology platforms offers advanced features such as HR Management, Bid Management, Quotation Management, Purchase Order Management, Work Order Management, Capital Expenditure Approval, Customer Relations Management, Contract Management, and GDPR Data Management
- CTMS works closely with each department to design and configure the system to match their exact process requirements during any Enterprise Service Management systems implementation engagement
- We provide digital maps that show how the system is configured and aligned to your business processes, providing a baseline for future improvements and an invaluable training aid for your staff
Some of the great feedback we have received from our customers
University of Surrey
“CTMS’s hands-on approach and validation of our own internal testing meant that we could achieve a high degree of self-sufficiency from day one. In that regard, we were thrilled at the quality of their consultation, training, empowerment advice, and co-design.”
“With CTMS on-site for just three days, the system went live at the height of the busiest months for IT, November 2015.”
Sonja Browning-Page | Deputy IT Director
“Our supporting partner, CTMS, quickly established themselves as true system management enablers throughout the process. They are experienced, systematic and focused in service management provision. When we required bespoke support to meet our exacting requirements, CTMS delivered each time within budget and deadline.”
Dave Moore | Group Head of IT
“CTMS have provided support for the IT Helpdesk since implementation in 2014, their service level and performance are always first rate. We have added a level of bespoke development into the system and CTMS have provided excellent support in respect of this.”
Ian Warner | IT Director
“Throughout my 4 year relationship with CTMS, they have consistently delivered innovative and cost efficient solutions for demanding requirements. They have a highly capable, professional and dedicated team who have gone above and beyond at times. It’s a pleasure working with everyone at CTMS.”
Pete Moore | Manager IT Customer Services UK
“Bringing CTMS alongside us as an experienced and knowledgeable support partner has enabled us to identify and implement positive changes to our service management toolset in an efficient and effective way. The supportive and responsive approach by the team has allowed us to deliver value from our solution and enhance our overall customer experience.”