How we use Halo Service Solutions technology
We use Halo to provide our customers with cost-effective service management solutions adaptable to various environments, including IT, customer support, and managed service providers.
Rapid to implement & low cost of technical maintenance
We use Halo technology to provide service management solutions to customers that require rapid implementation times, extensive out-of-the-box functionality and pre-built integrations.
Halo solutions are attractive to organisations who want to have a low cost of ongoing technical maintenance by adapting the system themselves to business process changes using no-code configuration.
Technology alignment to business processes
As part of our initial system implementation services, we collaborate with our customers to ensure their comprehension of the out-of-the-box processes and configurations.
We use our own pre-built digital process maps, which we update to reflect the system build during implementation. These maps provide a clear view of the system aligned with the current business processes, acting as a baseline for continual service improvement in the future.
System customisation design & configuration
If you require extensive customisation of the service management processes and wish to move away from the out-of-the-box configuration, we provide guidance and assistance to design and configure the Halo technology.
Summary of Halo Service Solutions technology capability
Service management software which provides pre-built integrations and multiple support team/customer capabilities with extensive out-of-the-box functionality and no code configuration.
Extensive out-of-the-box functionality with pre-built integrations
Halo Service Solutions provide service management technology which is powerful, flexible, and cost-effective. A low cost of system maintenance is achieved through no-code configuration and customisation.
Besides having extensive out-of-the-box functionality, Halo solutions have many pre-built integrations with other products.
One solution for multiple support teams & customers
The advantage of using Halo is that multiple support functions can be managed by just one software vendor rather than purchasing solutions specific for each service team.
Each of the service areas are provided with a high degree of functionality and many prebuilt integrations. Moreover, the functionality can be combined, so the same platform can be used by teams which handle enquiries from customers and teams which handle internal enquiries from employees.
HaloITSM for internal IT teamsHaloITSM is ideal for IT teams looking for an ITIL aligned service management system. Extensive out-of-the box integrations to a wide range of platforms including Microsoft, remote support systems, communication systems, social media, asset management systems, accounts systems and integration platforms.
HaloCRM for customer support teamsHalo CRM is ideal for teams looking for a solution to manage enquiries for multiple communication channels.
A centralised hub can be provided for all customer communications so enquiries can be raised by customers using email, phone calls, Twitter, Facebook, live chat etc.
The enquiries are displayed in the service desk agent’s workspace, along with the context and customer journey information, so the customer is provided with the best possible personalised service experience possible.
HaloPSA for Managed Service ProvidersHaloPSA is ideal for MSPs managing customer enquiries, sales, and billing. It is an all-in-one platform that transforms how you deliver your managed IT services, integrating with multiple toolsets to manage your customers’ IT infrastructure.
Functionality such as project management, integrated time recording, contract management, stock management, and extensive analytics help you easily manage your customers.
Benefit to you of engaging with CTMS as a Halo Service Solutions partner
CTMS offers IT consultancy services including technical and process consultancy, implementation, training, and support for your Halo technology implementation.
Closely align your system implementation to your current business processes & potential future needs
CTMS has a team of IT consultants with a proven track record in delivering service management technical and process consultancy, implementation, training and support services.
We will ensure that your Halo technology implementation aligns closely with your business processes.
Partnering with CTMS will help you develop a continual service improvement culture and create an agile and efficient IT function. As part of a technical scoping, design and implementation engagement, we will provide digital process maps that overlay the business workflows with human, system and technical configuration interactions. Process maps will give you a framework for system testing and user training and a baseline for future workflow and technology configuration improvement.