Drive efficiency in Service Management and IT Operations through process optimisation and technology alignment
What is the challenge for achieving IT efficiency and agility?
We have found over the years that one of the most significant barriers to creating efficient and agile IT departments is organisations’ lack of clarity in how technology aligns itself with business processes. Without this clarity, it isn’t easy to go on a journey of continuous improvement.
We simplify the complex
We act as strategic partners to our customers through helping them develop an efficient and agile IT capability. Whether you want to implement a new technology platform or initiate a continual service improvement project, we will simplify the complex through our service delivery methodology.
Our methodology means that you and your teams end up with the solution and outcomes that you expected, with no more project disappointments.
How we help you maximise business efficiency from technology investment
To overcome the challenge of potential technology and process disconnect, we have created a technical service delivery methodology which helps you clarify how ‘out-of-the-box’ technology and processes link at the pre-sales stage.
We use our process mapping methodology during the technology design and deployment phase to configure the technology to meet your business process needs. Our process mapping reduces the risk and deployment time for technology implementation and ensures you achieve your business outcomes from implementing new technology.
How we help you with ongoing service management improvement
We help you identify opportunities for continual service improvement by clarifying your current processes and identifying where you can improve the process workflow or the technology.
We can enable you to create an operating model within your organisation for IT process management optimisation. Increasing your process management maturity will make your IT department and overall business more agile and resilient.
CTMS has been helping businesses to implement new technology and follow best-practice process management for over 20 years. We have delivered thousands of IT projects for service management and IT operations, which have driven business agility and efficiency for our customers.
We partner with market-leading technology vendors to deliver dependable best-of-breed solutions with proven investment and development road maps.
We will help you with
- Implementing technology for Enterprise Service Management
- Implementing technology for IT Service Management and IT Operations
- Insight and analytics for automation opportunities
- Creating the business case for technology investment
- Achieving clarity on current business and technical processes
- Alignment of technology and business processes
- Implementing a continual improvement review process
- Building your process management optimisation operating model
Explore our comprehensive range of services & solutions
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Some of the great feedback we have received from our customers
University of Surrey
“CTMS’s hands-on approach and validation of our own internal testing meant that we could achieve a high degree of self-sufficiency from day one. In that regard, we were thrilled at the quality of their consultation, training, empowerment advice, and co-design.”
“With CTMS on-site for just three days, the system went live at the height of the busiest months for IT, November 2015.”
Sonja Browning-Page | Deputy IT Director
“Our supporting partner, CTMS, quickly established themselves as true system management enablers throughout the process. They are experienced, systematic and focused in service management provision. When we required bespoke support to meet our exacting requirements, CTMS delivered each time within budget and deadline.”
Dave Moore | Group Head of IT
“CTMS have provided support for the IT Helpdesk since implementation in 2014, their service level and performance are always first rate. We have added a level of bespoke development into the system and CTMS have provided excellent support in respect of this.”
Ian Warner | IT Director
“Throughout my 4 year relationship with CTMS, they have consistently delivered innovative and cost efficient solutions for demanding requirements. They have a highly capable, professional and dedicated team who have gone above and beyond at times. It’s a pleasure working with everyone at CTMS.”
Pete Moore | Manager IT Customer Services UK
“Bringing CTMS alongside us as an experienced and knowledgeable support partner has enabled us to identify and implement positive changes to our service management toolset in an efficient and effective way. The supportive and responsive approach by the team has allowed us to deliver value from our solution and enhance our overall customer experience.”