Agile & Efficient Enterprise Service Management

Empowered through optimised technology & process alignment

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Agile & Efficient Enterprise Service Management

Empowered through optimised technology & process alignment

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Drive efficiency in Service Management and IT Operations through process optimisation and technology alignment

What is the challenge for achieving IT efficiency and agility?

We have found over the years that one of the most significant barriers to creating efficient and agile IT departments is organisations’ lack of clarity in how technology aligns itself with business processes. Without this clarity, it isn’t easy to go on a journey of continuous improvement.

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We simplify the complex

We act as strategic partners to our customers through helping them develop an efficient and agile IT capability. Whether you want to implement a new technology platform or initiate a continual service improvement project, we will simplify the complex through our service delivery methodology.

Our methodology means that you and your teams end up with the solution and outcomes that you expected, with no more project disappointments.

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How we help you maximise business efficiency from technology investment

To overcome the challenge of potential technology and process disconnect, we have created a technical service delivery methodology which helps you clarify how ‘out-of-the-box’ technology and processes link at the pre-sales stage.

We use our process mapping methodology during the technology design and deployment phase to configure the technology to meet your business process needs. Our process mapping reduces the risk and deployment time for technology implementation and ensures you achieve your business outcomes from implementing new technology.

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How we help you with ongoing service management improvement

We help you identify opportunities for continual service improvement by clarifying your current processes and identifying where you can improve the process workflow or the technology.

We can enable you to create an operating model within your organisation for IT process management optimisation. Increasing your process management maturity will make your IT department and overall business more agile and resilient.

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Our Experience

CTMS has been helping businesses to implement new technology and follow best-practice process management for over 20 years. We have delivered thousands of IT projects for service management and IT operations, which have driven business agility and efficiency for our customers.

We partner with market-leading technology vendors to deliver dependable best-of-breed solutions with proven investment and development road maps.

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We will help you with

  • Implementing technology for Enterprise Service Management
  • Implementing technology for IT Service Management and IT Operations
  • Insight and analytics for automation opportunities
  • Creating the business case for technology investment
  • Achieving clarity on current business and technical processes
  • Alignment of technology and business processes
  • Implementing a continual improvement review process
  • Building your process management optimisation operating model

View our latest blogs

Blogs
February 29, 2024

How to Create the Business Case for IT Experience Management

You’ve probably read or heard a lot about the value of experience management and the power of experience data and insights – from what experience data shows to the...

Blogs
January 11, 2024

7 Practical Tips for Experience-Data-Led ITSM Improvements

It’s hard to ignore the growing IT-industry interest in and importance of experience data. Even back in Q4 2021, Axelos research found that 67% of survey respondents reported that...

Blogs
June 6, 2023

Which level of process management maturity is your organisation or department operating at?

Process management is a critical aspect of business operations that involves the design, execution, monitoring, and improving processes to achieve desired goals. As organisations strive to optimise their processes,...

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IF YOU’RE READY TO TAKE YOUR BUSINESS & IT MATURITY TO THE NEXT LEVEL, GET IN TOUCH WITH US TODAY TO LEARN MORE ABOUT HOW WE CAN HELP YOU ACHIEVE YOUR GOALS.

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