Agile & Efficient Enterprise Service Management
Empowered through optimised technology & process alignment
Agile & Efficient Enterprise Service Management
Empowered through optimised technology & process alignment
What is the challenge for achieving IT efficiency and agility?
We have found over the years that one of the most significant barriers to creating efficient and agile IT departments is organisations’ lack of clarity in how technology aligns itself with business processes. Without this clarity, it isn’t easy to go on a journey of continuous improvement.
We simplify the complex
We act as strategic partners to our customers through helping them develop an efficient and agile IT capability. Whether you want to implement a new technology platform or initiate a continual service improvement project, we will simplify the complex through our service delivery methodology.
Our methodology means that you and your teams end up with the solution and outcomes that you expected, with no more project disappointments.
How we help you maximise business efficiency from technology investment
To overcome the challenge of potential technology and process disconnect, we have created a technical service delivery methodology which helps you clarify how ‘out-of-the-box’ technology and processes link at the pre-sales stage.
We use our process mapping methodology during the technology design and deployment phase to configure the technology to meet your business process needs. Our process mapping reduces the risk and deployment time for technology implementation and ensures you achieve your business outcomes from implementing new technology.
How we help you with ongoing service management improvement
We help you identify opportunities for continual service improvement by clarifying your current processes and identifying where you can improve the process workflow or the technology.
We can enable you to create an operating model within your organisation for IT process management optimisation. Increasing your process management maturity will make your IT department and overall business more agile and resilient.
Our Experience
CTMS has been helping businesses to implement new technology and follow best-practice process management for over 20 years. We have delivered thousands of IT projects for service management and IT operations, which have driven business agility and efficiency for our customers.
We partner with market-leading technology vendors to deliver dependable best-of-breed solutions with proven investment and development road maps.
We will help you with
- Implementing technology for Enterprise Service Management
- Implementing technology for IT Service Management and IT Operations
- Insight and analytics for automation opportunities
- Creating the business case for technology investment
- Achieving clarity on current business and technical processes
- Alignment of technology and business processes
- Implementing a continual improvement review process
- Building your process management optimisation operating model
Our services
View our services for making IT more efficient, agile & business centric
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Technology Deployment
We offer end-to-end engagement services in ITSM, ESM, ITAM, and IT Operations technology projects, including business case justification, system scoping and design, implementation, training, and ongoing support.
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Process Mapping
Streamline your IT processes with our expert digital process mapping. We simplify the complex, whether we handle it for you or teach your team how to do it. Choose our flexible solutions to optimise your operations and increase efficiency.
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Process Management Optimisation
We work with you to create a framework for IT process management optimisation which provides transparency and generates process baselines to drive continual service improvement. By improving process management maturity your IT organisation will become more agile and resilient.
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Technology Investment Justification
We help you identify process delays, bottlenecks and activity costs through working with your teams to rapidly create digital process diagrams with embedded cost and role analysis which can be modelled for volume and resourcing capacity.
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Continual Service Improvement
We help you identify opportunities for continual service improvement by clarifying your current processes and identifying where you can improve the process workflow or the technology.
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IT Experience Management
Optimise decision-making with user-centric data. Our managed service delivers Experience Management Programs and XLAs for all IT touchpoints in your organisation.
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IT Service Management
We have extensive experience designing and configuring IT service management platforms across multiple market sectors, including Corporate, Manufacturing, Government, NHS, Higher Education and Charities.
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Enterprise Service Management
Transform service management with cross-functional capabilities for departments such as HR, Finance, Fleet, and Security.
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IT Automation
Revolutionise your IT workflow with our process design and cutting-edge technology. Automate manual tasks, manage devices effortlessly, and optimise service management with our powerful automation technology and process services.
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IT Asset & Security Management
Use our experience to deliver IT asset projects covering lifecycle management, IT asset discovery, IT asset security, contract management, vendor management, financial management, audit controls and governance.
View our latest blogs
Which level of process management maturity is your organisation or department operating at?
Process management is a critical aspect of business operations that involves the design, execution, monitoring, and improving processes to achieve desired goals. As organisations strive to optimise their processes,...
Why is process management so important in achieving IT efficiency and business agility
In an increasingly digital world, many organisations face the complex task of identifying and articulating their business processes.
Mastering the art of process mapping: Take a simplicity-first approach to enhanced IT efficiency
When executed correctly, process mapping provides profound insights and facilitates intelligent decision-making within IT. To facilitate decision-making, anyone creating a process map must ensure its format is simplistic and...
Testimonials
Some of the great feedback we have received from our customers
University of Surrey
“CTMS’s hands-on approach and validation of our own internal testing meant that we could achieve a high degree of self-sufficiency from day one. In that regard, we were thrilled at the quality of their consultation, training, empowerment advice, and co-design.”
“With CTMS on-site for just three days, the system went live at the height of the busiest months for IT, November 2015.”
Sonja Browning-Page | Deputy IT Director
Renold PLC
“Our supporting partner, CTMS, quickly established themselves as true system management enablers throughout the process. They are experienced, systematic and focused in service management provision. When we required bespoke support to meet our exacting requirements, CTMS delivered each time within budget and deadline.”
Dave Moore | Group Head of IT
Gardener Aerospace
“CTMS have provided support for the IT Helpdesk since implementation in 2014, their service level and performance are always first rate. We have added a level of bespoke development into the system and CTMS have provided excellent support in respect of this.”
Ian Warner | IT Director
Danish Crown
“Throughout my 4 year relationship with CTMS, they have consistently delivered innovative and cost efficient solutions for demanding requirements. They have a highly capable, professional and dedicated team who have gone above and beyond at times. It’s a pleasure working with everyone at CTMS.”
Pete Moore | Manager IT Customer Services UK
Wesleyan Assurance
“Bringing CTMS alongside us as an experienced and knowledgeable support partner has enabled us to identify and implement positive changes to our service management toolset in an efficient and effective way. The supportive and responsive approach by the team has allowed us to deliver value from our solution and enhance our overall customer experience.”