February 29, 2024

How to Create the Business Case for IT Experience Management

You’ve probably read or heard a lot about the value of experience management and the power of experience data and insights – from what experience data shows to the...

January 11, 2024

7 Practical Tips for Experience-Data-Led ITSM Improvements

It’s hard to ignore the growing IT-industry interest in and importance of experience data. Even back in Q4 2021, Axelos research found that 67% of survey respondents reported that...

June 6, 2023

Which level of process management maturity is your organisation or department operating at?

Process management is a critical aspect of business operations that involves the design, execution, monitoring, and improving processes to achieve desired goals. As organisations strive to optimise their processes,...

June 1, 2023

Why is process management so important in achieving IT efficiency and business agility

In an increasingly digital world, many organisations face the complex task of identifying and articulating their business processes.

May 31, 2023

Mastering the art of process mapping: Take a simplicity-first approach to enhanced IT efficiency

When executed correctly, process mapping provides profound insights and facilitates intelligent decision-making within IT. To facilitate decision-making, anyone creating a process map must ensure its format is simplistic and...

May 30, 2023

Unlocking IT Efficiency and Business potential with a Centre of Excellence for process management optimisation

In today's rapidly evolving business landscape, organisations must constantly adapt and innovate to stay ahead of the competition. One approach gaining traction is establishing a Centre of Excellence (CoE)...

January 19, 2023

Ten essential features to look for in a process management platform

CTMS has worked with various software solutions for creating process diagrams and optimising business processes, and some key capabilities stand out as ‘must-have’ features when choosing this type of...