Integrated service management & device management platform
We use the full breadth of the Ivanti Neurons Service Management, IT Asset Management and Endpoint Management technology to provide customers with an integrated solution for cross-departmental service management and the secure management of IT devices for end-users.
Customer service management for every department
We use Ivanti technology to provide customised service management solutions to customers.
The Ivanti Neurons Service Management platform is an excellent ‘Out of the Box’ enterprise service management solution and a rapid application development tool for building bespoke functionally for every department. We have built tailored Service Management capabilities for IT, HR, Finance, Facilities, Fleet Management, and Security Operations.
Customised business processes
We have built bespoke customer functionality using the Ivanti Neurons Service Management platform, such as Purchase Order Management, Work Order Management, Quotation Management, Capital Expenditure Approval, Bid Management, Customer Relations Management, Contract Management, GDPR Data Management and HR Management.
Talk to us if you would like to harness the power of the Ivanti platform for building out new applications or extending Service Management functionality across every department in your organisation.
Summary of Ivanti technology capability
Ivanti, a leading software vendor for Enterprise Service Management and IT Asset Management, has developed the comprehensive cloud hosted Neurons platform for improving IT efficiency and end-user experience.
Market leading software
Ivanti is a leading global software company specialising in IT Service Management, IT Asset Management, IT Security, and Unified Endpoint Management. The company’s premier offering is the Neurons platform.
The Cloud-hosted Neurons Enterprise Service Management solution provides a comprehensive suite of tools and functionality for IT, HR, Facilities, Security, Governance, Risk and Compliance. Market analysts such as Gartner Group recognise Ivanti as positioned in the ‘Leader Quadrant’ for completeness of vision and ability to execute.
Automates a ‘Shift Left’ approach for improved service desk efficiency
The Ivanti Neurons platform provides the technology capabilities to allow organisations to streamline operations, increase productivity, and enhance the overall user experience.
The Neurons platform has an integrated endpoint device management suite that streamlines service desk operations by enabling a “shift left” approach. Shift left refers to moving service desk first-line support closer to the customer by providing self-service options, automation, and knowledge management. Ivanti technology reduces the need for higher-tier support, leading to faster resolution times and lower costs.
Combine experience with process and technology alignment
CTMS has a team of qualified Ivanti consultants with a proven track record in delivering Ivanti technical consultancy, implementation, training and support services.
Our experience ranges from implementing solutions for smaller teams to enterprise-wide systems used by hundreds of operators across multiple business departments and countries. You will benefit from our consultancy services, ensuring the technology implementation aligns closely with your business processes.
Partnering with CTMS will help you develop a continual service improvement culture and create an agile and efficient IT function.
CTMS integrations for Ivanti Neurons for Service Management
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CTMS has developed the Ivanti Neurons ITSM integration for the HappySignals Experience Management Platform. -
CTMS is a OneBot integration partner for the Ivanti Neurons Enterprise Service Management platform. -
CTMS is a Resolve Systems IT Task Automation integration partner for the Ivanti Neurons Enterprise Service Management platform.
Our services
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Technology Deployment
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Process Mapping
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Process Management Optimisation
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Technology Investment Justification
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Continual Service Improvement
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IT Experience Management
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IT Service Management
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Enterprise Service Management
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IT Automation
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IT Asset & Security Management
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