How we use HappySignals technology
We use HappySignals technology to help customers kickstart an Experience Management Program and use the end-user IT experience data to identify process improvement areas.
Initiate an end user experience management program
We use HappySignals technology to help customers initiate an Experience Management Program and implement Experience Level Agreements (XLAs).
Identify and monitor process improvement areas
HappySignals helps to identify process areas linked to poor end-user experience scores, which allows us to work collaboratively with customers to target specific process improvements.
Once a customer has agreed to the process improvements, we can update the HappySignals Experience Management Platform with process improvement actions, providing go-forward end-user experience targets for specific IT touchpoints. HappySignals provides our customers and CTMS with the necessary data to identify improvement areas and prove that continual service improvement projects positively impact end-user experience and efficiency.
Summary of HappySignals technology capability
A vendor cloud-hosted solution providing real-time insights into IT service performance, end-user satisfaction levels, and support communication channels to drive continual service improvement.
Make better decisions with actionable IT experience data
- Get a clear overview of how happy end-users are with IT services across your organisation.
- Understand how much lost time your end-users incur with IT incident or service requests.
- Get real-time insights into the performance of your IT services.
- Use actionable data to drive Continual Service Improvement.
- Understand which type of support communication channels best suit your end-user profiles.
- Vendor cloud hosted solution means no infrastructure installation costs.
Benefit to you of engaging with CTMS as a HappySignals partner
We assist you in building a business case for IT Experience Management, identifying process improvement, and optimising IT touchpoints.
Helping you build the business case for IT Experience Management
We will work with you to build a solid business case for investing in IT Experience Management technology. We will help you compile the baseline metrics, expected outcomes and deployment planning for creating an IT Experience Management framework.
Collaboratively working with you to identify IT process improvement
We can help you identify and review the processes that are linked to poor end-user experience scores. By participating in our workshops, you’ll not only gain valuable insights into optimising your IT touchpoints, but you’ll also receive a tangible set of process improvement actions.
We are a HappySignals systems integrator
CTMS has developed the Ivanti Neurons ITSM integration for the HappySignals Experience Management Platform.