How we use Netcall technology

We use Netcall process improvement technology to help organisations understand how their people, processes, and technology align.

Use Netcall Liberty Spark to improve process management

Netcall’s Liberty software platform provides outstanding intelligent automation, customer engagement and process management solutions.  The Liberty Spark module provides a flexible mapping & improvement solution which can be used as a standalone software application or as part of the Liberty platform. 

Netcall Liberty Spark  provides the basis to create a process library to empower:

  • Business agility and resilience
  • Continual improvement
  • Change and transformation
  • Organisation design
  • Systems implementation
  • Automation
  • Standards and compliance
  • Employee engagement
  • Employee performance
  • Employee training

Find out how a process management platform can drive greater organisation efficiency and agility:

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Summary of Netcall process management technology capability

The Netcall Liberty Spark cloud-based process management platform helps organisations align their people, processes and technology strategy. Rapidly capture processes and analytical insights.

A process library for everyone

Liberty Spark is designed so everyone can easily understand organisation processes, from C-Level and management to process users and technical analysts.

A simple shape format means mapping your processes is more straightforward, easier, and quicker than other toolsets. Process maps adhere to a standardised format, meaning everyone knows how to read and create a process diagram.

Ten essential features you should be looking for in a process management platform:

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Create multi-layer process diagrams

Create strategic-level processes and drill down to the smallest detail when required. Create a top-level process and associate multiple sub-processes. All of your processes will be perfectly aligned and integrated. Finding process elements is easy as you can search by role, activity, outcome and keywords.

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Instant process analysis

As soon as you start capturing data, Liberty Spark creates analytical dashboards. You gain insights into your organisation within minutes. Discover your hidden costs, time lost, waste and growth opportunities.

Libery Spark’s customisable fields mean you can enter all types of risks, requirements, responsibilities, and costs that are distinct to your business. Use any responsibility model, such as RACI or RATSI, or create a customised model.

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Benefit of engaging with CTMS as a Netcall Liberty Spark Partner

We provide Netcall Liberty Spark services ranging from training and platform enablement to a managed service which will improve your organisation’s process maturity.

  • Use our experience to improve your process management maturity and continual improvement initiatives

    Benefit from our experience as a Netcall Liberty Spark practitioner. We are the ideal partner to enable you to use Spark as the basis for implementing continual improvement across your organisation and improving your process maturity. We are experienced users of the Spark platform, using it as an integral component of our customer engagements. We also use Spark internally to review and improve processes across CTMS functions.

  • We help you build a sustainable process management framework

    Use us to kickstart process improvement initiatives in your organisation. We will work with your teams to understand current processes and issues. We can run process workshops which will improve collaboration within and between teams. Ultimately, we aim to enable your organisation to operate independently at a high level of process maturity.

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IF YOU’RE READY TO TAKE YOUR BUSINESS & IT MATURITY TO THE NEXT LEVEL, GET IN TOUCH WITH US TODAY TO LEARN MORE ABOUT HOW WE CAN HELP YOU ACHIEVE YOUR GOALS.

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