Transform Your IT Process Management
Utilise our rapid & intuitive digital process mapping solutions & services
Are you tired of struggling to clarify your IT processes? Look no further! Our team specialises in rapidly creating easy-to-understand digital process maps.
Outsource the process to us or let us empower your staff through process mapping workshops. Need a blend of both? No problem, we offer a hybrid option as well. Let us help you streamline and optimise your IT processes.
Lack of process transparency can damage your business IT efficiency
Many organisations face challenges in identifying and articulating their business processes, particularly how human and system processes interact. Lack of clarity can hamper an organisation’s ability to drive operational efficiencies and deliver agile IT services.
Build process maps rapidly to pinpoint efficiency savings
Fortunately, you no longer have to suffer from a lack of process transparency. We will work with your team in workshops to create online digital process maps to show issues and potential improvements to your existing processes.
We will help you build process maps quickly, enabling you to identify and improve the efficiency of your current processes. Additionally, the process maps will demonstrate potential efficiency savings and a responsibility matrix for all personnel involved.
Your teams will benefit from the involvement of process mapping workshops
The process workshop will drive several benefits for your team, including improved employee engagement, the breakdown of silos between teams and departments, and a sense of empowerment from having direct input in removing work practice frustrations and collaborating with team members.
Our team of process experts will facilitate the workshop and build the process in a digital format in real time and interactively with your team.
Process maps which can be understood by everyone in your organisation
Our process mapping approach is advanced and on-line digital, analysing who is involved in process tasks, what they do, and why (or what the outcome is) from each process step. The notation used in process visualisation is simple and easily understood by all parties, including the CEO, C-level executives, managers, system users, and technical developers.
An interactive process library to drive continual service improvement
After the workshop, your team can comment directly on the online process maps and continue to work with us to refine the process for efficiency improvements.
The end game is for your organisation to have a baseline of processes which are easily accessible, easy to understand, and transparent to the whole organization — ultimately, having a comprehensive and dynamic process library that drives IT continual service improvement and overall business agility.
Benefits of working with CTMS
- Lack of clarity in business processes can hinder operational efficiency and agile IT services delivery. CTMS offers a solution to identify and improve the efficiency of your current processes.
- Our one or two-hour workshops create an online digital process map to show issues and potential improvements in your current process.
- Our advanced digital process mapping approach analyses who is involved, what they do, and why from each process step.
- The notation used is simple and easily understood by all members of your organisation.
- The process workshop brings several benefits, including improved employee engagement, breaking down of departmental silos, and a sense of empowerment for team members.
- Our team of process experts will facilitate the workshop and build the process in a digital format in an interactive way with your team.
- Your team can comment directly on the online process maps and work with our team to refine the process for efficiency improvements.
- The end game is for your organisation to have a comprehensive and dynamic process library that drives IT continual service improvement and overall business agility.
- CTMS is dedicated to helping organisations achieve their goals with advanced digital process mapping.
Some of the great feedback we have received from our customers
University of Surrey
“CTMS’s hands-on approach and validation of our own internal testing meant that we could achieve a high degree of self-sufficiency from day one. In that regard, we were thrilled at the quality of their consultation, training, empowerment advice, and co-design.”
“With CTMS on-site for just three days, the system went live at the height of the busiest months for IT, November 2015.”
Sonja Browning-Page | Deputy IT Director
“Our supporting partner, CTMS, quickly established themselves as true system management enablers throughout the process. They are experienced, systematic and focused in service management provision. When we required bespoke support to meet our exacting requirements, CTMS delivered each time within budget and deadline.”
Dave Moore | Group Head of IT
“CTMS have provided support for the IT Helpdesk since implementation in 2014, their service level and performance are always first rate. We have added a level of bespoke development into the system and CTMS have provided excellent support in respect of this.”
Ian Warner | IT Director
“Throughout my 4 year relationship with CTMS, they have consistently delivered innovative and cost efficient solutions for demanding requirements. They have a highly capable, professional and dedicated team who have gone above and beyond at times. It’s a pleasure working with everyone at CTMS.”
Pete Moore | Manager IT Customer Services UK
“Bringing CTMS alongside us as an experienced and knowledgeable support partner has enabled us to identify and implement positive changes to our service management toolset in an efficient and effective way. The supportive and responsive approach by the team has allowed us to deliver value from our solution and enhance our overall customer experience.”
Nik Thompson | Service Manager
Transform your IT processes with easy to understand digital maps
At CTMS, we understand the importance of process mapping, & we are dedicated to helping organisations like yours achieve their goals.
Contact us to learn more about how we can help you rapidly create an IT or business process library that drives business efficiency and agility while improving customer experience.