Who are we?
CTMS Service Management was formed in 2000 and has been helping businesses to implement new technology and follow best-practice process management for over 20 years. We have delivered thousands of IT projects for service management and IT operations, which have driven business agility and efficiency for our customers.
We partner with market-leading technology vendors to deliver dependable best-of-breed solutions with proven investment and development road maps.
Areas of expertise
We will help you with
- Implementing technology for Enterprise Service Management
- Implementing technology for IT Service Management and IT Operations
- Insight and analytics for automation opportunities
- Creating the business case for technology investment
- Achieving clarity on current business and technical processes
- Alignment of technology and business processes
- Implementing a continual improvement review process
- Building your process management optimisation operating model
Our services profile
We work with customers to provide a focused strategic path for self-enablement of core business functions such as process management, continual service improvement and automation.
We provide the resources and skills to implement tactical workstreams which can include system design, technical configuration, training and workshop delivery.
IT Solution Provider
We provide complete solutions to our customers which may require multiple technology toolsets and integration with existing infrastructure.
Managed Service Provider
We provide managed services for technology hosting, systems management and consultancy services.
We provide complete end to end resourcing for technology implementation projects including business case justification, project management, system design, technical configuration and training.
Technology Support Provider
We provide technical support and advice through our service desk for our IT solutions and services.
Our market sector experience
- Financial Services
- Legal Services
- Managed Service Providers
- Real Estate
We help you to achieve IT efficiency and business agility
We have found over the years that one of the most significant barriers to creating efficient and agile IT departments is organisations’ lack of clarity in how technology aligns itself with business processes. Without this clarity, it isn’t easy to go on a journey of continuous improvement and achieve IT efficiency.
We help you identify opportunities for continual service improvement by clarifying your current processes and identifying where you can improve the process workflow or the technology.
We simplify the complex
We act as strategic partners to our customers through helping them develop an efficient and agile IT capability. Whether you want to implement a new technology platform or initiate a continual service improvement project, we will simplify the complex through our service delivery methodology.
Our methodology means that you and your teams end up with the solution and outcomes that you expected, with no more project disappointments.
How we help you align technology to processes
Our IT consultants provide a blend of technical subject matter expertise blended with the capability and experience to ensure painless technology project engagements. Our mantra is ‘We Simplify the Complex’.
We explain how out-of-the-box technology works through prebuilt digital process maps. We capture your current state processes through real-time process mapping and use the maps to ensure that the technology configuration will provide you with outcomes that fully match your expectations.
During any technology engagement, we share online digitalised process maps with you to assist your understanding in detail of how technology will be aligned with your processes. At the end of the project, we provide you with copies of the process maps and configuration build so you have a solid baseline for making any changes to the system in future and driving continual service improvement initiatives.