Empowering Your Business
Partnering for continuous service improvement
We’re passionate about helping businesses like yours achieve continual service improvement. Whether you’re looking to streamline your processes or incorporate new technology, we’re here to guide you every step of the way.
How process mapping can drive continuous improvement in your business
At the heart of our approach is the concept of process mapping. By taking the time to capture and map your current processes, we can help you identify inefficiencies and unnecessary costs that may be holding your business back. This is an essential first step in any continuous improvement programme, as it provides a clear baseline for measuring progress and identifying areas for improvement.
Maximizing Organizational Success
The power of process mapping for mitigating risk & ensuring consistency
Process mapping isn’t just about finding problems – it’s also a powerful tool for mitigating risk and promoting consistency within your organisation.
By using a common language to describe your processes, you ensure that everyone is on the same page and working towards the same goals.
This level of rigour and attention to detail is key to achieving sustained success in today’s competitive business landscape.
Partner with our experienced team for tailored continuous improvement & long-term success
So why choose us as your partner for continuous improvement? For starters, we have a wealth of experience in helping businesses of all sizes and industries achieve their goals. Our team of experts will work closely with you to understand your unique needs and develop a tailored approach that’s right for you. We also believe in fostering strong, collaborative relationships with our clients. We’re not just here to provide a one-off service – we’re committed to supporting you in the long-term and helping you stay ahead of the curve.
Benefits of working with CTMS
- We have extensive experience helping businesses of all sizes and industries achieve their goals.
- Our team of experts will work closely with you to understand your unique needs and develop a tailored approach that’s right for you.
- We believe in fostering strong, collaborative relationships with our clients. We’re committed to supporting you in the long-term and helping you stay ahead of the curve.
- We’re not just here to provide a one-off service – we’re dedicated to helping you achieve your goals for the long haul.
- If you’re ready to take your business to the next level, get in touch with us today to learn more about how we can help you achieve your goals.
Some of the great feedback we have received from our customers
University of Surrey
“CTMS’s hands-on approach and validation of our own internal testing meant that we could achieve a high degree of self-sufficiency from day one. In that regard, we were thrilled at the quality of their consultation, training, empowerment advice, and co-design.”
“With CTMS on-site for just three days, the system went live at the height of the busiest months for IT, November 2015.”
Sonja Browning-Page | Deputy IT Director
“Our supporting partner, CTMS, quickly established themselves as true system management enablers throughout the process. They are experienced, systematic and focused in service management provision. When we required bespoke support to meet our exacting requirements, CTMS delivered each time within budget and deadline.”
Dave Moore | Group Head of IT
“CTMS have provided support for the IT Helpdesk since implementation in 2014, their service level and performance are always first rate. We have added a level of bespoke development into the system and CTMS have provided excellent support in respect of this.”
Ian Warner | IT Director
“Throughout my 4 year relationship with CTMS, they have consistently delivered innovative and cost efficient solutions for demanding requirements. They have a highly capable, professional and dedicated team who have gone above and beyond at times. It’s a pleasure working with everyone at CTMS.”
Pete Moore | Manager IT Customer Services UK
“Bringing CTMS alongside us as an experienced and knowledgeable support partner has enabled us to identify and implement positive changes to our service management toolset in an efficient and effective way. The supportive and responsive approach by the team has allowed us to deliver value from our solution and enhance our overall customer experience.”