The Missing Foundation for AI-Enabled ITSM
Organisations are investing heavily in AI to improve IT Service Management capabilities, but many are overlooking the importance of accurate process knowledge.
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Lessons from 8 Years as an Ivanti Community MVP
Reflecting on the journey from apprentice to CTO of a service management consultancy.
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Build a High-Value Process Library for ITSM
Building a high-value ITSM process library with governance, stakeholder buy-in, and continual improvement.
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Balancing Security With Digital Employee Experience (DEX) for Better Business Operations and Outcomes
Digital Employee Experience and security are often viewed as polar opposites but they should work together.
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Improving Security – Marrying Security Operations and Digital Employee Experience
Integrating DEX capabilities with IT security operations improves workforce productivity, IT operations effectiveness and the corporate security posture.
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Describe It. Map It. Improve It.
Things move fast in IT Service Management. If you want to keep up, your processes must be understood, aligned and continuously improved.
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Turning ITXM Insight into Action
The HappySignals ITXM & User Group meeting was packed with valuable takeaways for the audience. Here's the CTMS view.
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From graduate to growth
Two years ago, Gemma Ingoe took her first steps into the world of sales. This is her story about what happened next.
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How ITSM professionals are using process maps
CTMS survey reveals major gap between how process maps are used and the practical realities of what goes in in the real world.
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