Tailored IT service management solutions for your unique business needs
We are a team of experienced IT service management experts who specialise in designing and configuring platforms across a range of market sectors, including Corporate, Manufacturing, Government, NHS, Higher Education and Charities.
We understand that your business processes are unique and critical to your success, so we focus on aligning your service management technology to your specific requirements.
Revolutionizing Tech Understanding
Clear & accessible digital process maps for seamless integration
Our team provides clear explanations of how out-of-the-box technology works through prebuilt digital process maps. We ensure that you understand in detail how the technology will be aligned to your processes by sharing online digitalised process maps during any technology engagement.
At the end of the project, we provide you with copies of the process maps and configuration build, so you have a solid baseline for making any changes to the system in future and driving continual service improvement initiatives.
Efficiently Configuring Technology
Our 8 step project approach for successful service management platform implementation
We place great emphasis on helping you to have process clarity, as well as configuring technology to meet your requirements. We work through a phased 8 step project approach for a service management platform implementation to ensure that your technology is configured efficiently and effectively:
- Customer requirements discovery and implementation scoping
- System configuration design
- System configuration build
- Training
- UAT
- Go Live
- Hypercare
- Post project review
Tailored System Configuration
Your business, your way – collaborate, outsource or self-configure with our flexible approach
We understand that every business is different, which is why we offer flexible approaches to system configuration. You can outsource the system build 100% to us, or you can configure the system yourself with our guidance and advice.
Alternatively, we can work as a collaborative partnership, whereby we both work on parts of the system configuration. Whatever approach we take, we ensure that you have a high level of involvement in the system configuration through skills transfer and interactive 1-2-1 sessions.
Benefits of working with CTMS
The impact of partnering with CTMS for IT service management
- Experienced IT service management experts specialising in designing and configuring platforms across a range of market sectors
- Focus on aligning service management technology to specific business requirements to ensure success
- Provide clear explanations of out-of-the-box technology through prebuilt digital process maps
- Share online digitalised process maps during any technology engagement to ensure a detailed understanding of the alignment process
- Provide copies of process maps and configuration build at the end of the project for future changes and service improvement initiatives
- Emphasis on process clarity and configuration to meet specific requirements
- Work through a phased 8-step project approach for efficient and effective configuration
- Offer flexible approaches to system configuration, including complete outsourcing or collaborative partnership
- Ensure high level of involvement in system configuration through skills transfer and interactive 1-2-1 sessions
Testimonials
Some of the great feedback we have received from our customers
University of Surrey
“CTMS’s hands-on approach and validation of our own internal testing meant that we could achieve a high degree of self-sufficiency from day one. In that regard, we were thrilled at the quality of their consultation, training, empowerment advice, and co-design.”
“With CTMS on-site for just three days, the system went live at the height of the busiest months for IT, November 2015.”
Sonja Browning-Page | Deputy IT Director
Renold PLC
“Our supporting partner, CTMS, quickly established themselves as true system management enablers throughout the process. They are experienced, systematic and focused in service management provision. When we required bespoke support to meet our exacting requirements, CTMS delivered each time within budget and deadline.”
Dave Moore | Group Head of IT
Gardener Aerospace
“CTMS have provided support for the IT Helpdesk since implementation in 2014, their service level and performance are always first rate. We have added a level of bespoke development into the system and CTMS have provided excellent support in respect of this.”
Ian Warner | IT Director
Danish Crown
“Throughout my 4 year relationship with CTMS, they have consistently delivered innovative and cost efficient solutions for demanding requirements. They have a highly capable, professional and dedicated team who have gone above and beyond at times. It’s a pleasure working with everyone at CTMS.”
Pete Moore | Manager IT Customer Services UK
Wesleyan Assurance
“Bringing CTMS alongside us as an experienced and knowledgeable support partner has enabled us to identify and implement positive changes to our service management toolset in an efficient and effective way. The supportive and responsive approach by the team has allowed us to deliver value from our solution and enhance our overall customer experience.”