IT automation strategies often fail through lack of attention to process & technology alignment
If you’re considering investing in IT Task automation technology, it’s vital to understand precisely how you carry out your process tasks. With this critical knowledge, you can save time and money by implementing technology that will fit your organisation’s needs.
Statistics reveal that 68% of organisations have less than half of their processes modelled and documented. Many businesses, therefore, need more foundational knowledge to implement IT task automation technology effectively.
Plan for successful IT Automation implementation
It is essential to take the time to assess your current processes thoroughly. By documenting and modelling your operations, you can identify areas where IT task automation can be most beneficial and build a solid foundation for your automation project.
Ensure that you have a comprehensive understanding of your processes before investing in IT task automation technology. With the right approach, you can harness the power of automation to drive efficiency and growth in your organisation.
We can help you achieve IT Automation success by adopting a three step approach to building a business case for IT automation and the configuration design for implementing the technology. Our IT Task Automation technology reduces the time it takes to diagnose, respond, and remediate Incidents, Change, and Service Requests across the Service Desk, IT Operations, Networks, and Security functions. With our help, you can transform your business operations, increase efficiency, and improve the overall customer experience.
Don’t let manual processes hold you back any longer. Contact us to see how our digital process maps and IT Task Automation technology can transform your organisation.
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Step 1
Identify the Use Cases for IT Automation
Transform your business operations with our process discovery services and innovative process capture technology. By mapping out your top IT use cases, we help you rapidly develop a digital process library that provides a clear understanding of the steps involved and the responsibilities of each stakeholder.
Our detailed process maps reveal any existing system interactions and highlight opportunities for automation, enabling successful design and configuration of automation technology. With our support, you can optimise your processes, streamline your workflows, and achieve greater efficiency.
Let us help you identify areas for improvement and unlock your full potential. -
Step 2
Build the Business Case for IT Automation Technology Investment
Our process maps demonstrate the significant efficiency gains and return on investment (ROI) you can achieve by implementing automation technology.
With our help, you can build a rock-solid business case for investment in automation technology and secure the necessary funding for your digital transformation journey.
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Step 3
Design the IT Automation Processes and Configure the Technology
Our process maps form the basis of the design input for task workflows in an IT Automation platform. Process mapping means we can help you design, configure, and implement IT Task Automation technology, streamlining your operations and saving you time and money.
Benefits of working with CTMS
Our approach to implementing IT Task Automation
Achieve Process Transparency
Before investing in IT Task automation technology, it’s essential to understand your process tasks. Our CTMS experts will help you achieve complete transparency in your processes, empowering you to make informed decisions and improve efficiency.
Three-Step Implementation Approach
Our proven methodology for IT automation success identifies the automation use cases, builds the business case, and creates the configuration design for implementing the technology.
Digital Process Library
We will create a digital process library of your top IT use cases using our process discovery services and innovative process building technology. Our digital process maps provide the foundation for the design input for task workflows in an IT Automation platform and are essential for technology investment justification.
Design, Configure and Implementation
We will design, configure, and implement the Automation Technology to achieve efficiency gains and ROIs from automation. Our team of experts will work with you to ensure a smooth and successful implementation.
Design, configure & implement the automation technology
Our process maps demonstrate the significant efficiency gains and return on investment (ROI) you can achieve by implementing automation technology. With our help, you can build a rock-solid business case for investment in automation technology and secure the necessary funding for your digital transformation journey.
But that’s not all – our process maps also form the basis of the design input for task workflows in an IT Automation platform. Process mapping means we can help you design, configure, and implement IT Task Automation technology, streamlining your operations and saving you time and money.
Our IT Task Automation technology reduces the time it takes to diagnose, respond, and remediate Incidents, Change, and Service Requests across the Service Desk, IT Operations, Networks, and Security functions. With our help, you can transform your business operations, increase efficiency, and improve the overall customer experience.
Don’t let manual processes hold you back any longer. Contact us to see how our digital process maps and IT Task Automation technology can transform your organisation.
Testimonials
Some of the great feedback we have received from our customers
University of Surrey
“CTMS’s hands-on approach and validation of our own internal testing meant that we could achieve a high degree of self-sufficiency from day one. In that regard, we were thrilled at the quality of their consultation, training, empowerment advice, and co-design.”
“With CTMS on-site for just three days, the system went live at the height of the busiest months for IT, November 2015.”
Sonja Browning-Page | Deputy IT Director
Renold PLC
“Our supporting partner, CTMS, quickly established themselves as true system management enablers throughout the process. They are experienced, systematic and focused in service management provision. When we required bespoke support to meet our exacting requirements, CTMS delivered each time within budget and deadline.”
Dave Moore | Group Head of IT
Gardener Aerospace
“CTMS have provided support for the IT Helpdesk since implementation in 2014, their service level and performance are always first rate. We have added a level of bespoke development into the system and CTMS have provided excellent support in respect of this.”
Ian Warner | IT Director
Danish Crown
“Throughout my 4 year relationship with CTMS, they have consistently delivered innovative and cost efficient solutions for demanding requirements. They have a highly capable, professional and dedicated team who have gone above and beyond at times. It’s a pleasure working with everyone at CTMS.”
Pete Moore | Manager IT Customer Services UK
Wesleyan Assurance
“Bringing CTMS alongside us as an experienced and knowledgeable support partner has enabled us to identify and implement positive changes to our service management toolset in an efficient and effective way. The supportive and responsive approach by the team has allowed us to deliver value from our solution and enhance our overall customer experience.”