Savision iQ is an end-to-end monitoring platform (e.g., SCOM, SolarWinds, Nagios) that unifies IT operations with the Ivanti IT Service Management platform. Savision will bring together on-premise monitoring and public cloud monitoring on Azure and AWS and present the information directly into Ivanti Service Management.
Based on ElasticSearch, Savision IQ can handle millions of IT alerts in milliseconds and correlate them to help you understand the business impact and automate incident workflows.
Working alongside the Ivanti CMDB, Savision iQ discovers and enhances the IT service model to enrich the IT alert and event management process. By correlating alerts or events from existing monitoring systems, Savision iQ allows IT service desk operators to smartly troubleshoot, ticket, and engage other teams to proactively resolve incidents.
Alerts or events are also enriched with known problem and change ticket information from the Ivanti Service Management platform, which prevent errant escalations and redundant ticket creation. Savision iQ's IT Business Analytics provide real-time insight into how incidents, problems, and changes affect service levels and the financial health of an organisation.
Understanding how alerts and events from disparate monitoring systems are affected by other alerts is paramount for correctly ticketing and escalating any IT incident. Savision iQ provides awareness of known problems and changes to ensure that new alerts and recurring events are associated to existing tickets. This relationship ensures that every incident ticket created in Ivanti Service Management is real and actionable.
Monitoring systems collect useful real-time troubleshooting information. Access to this information is often lost as incident tickets bounce around IT functional teams in search of resolution. Savision iQ links back to the original data and real-time monitoring system that precipitated the ticket initially, eliminating repetitive troubleshooting with each team.
Savision Unity IQ connects to Ivanti Service Manager modules for Incident Management, Problem Management, Change Management and Configuration Management.
Savision iQ connects to multiple IT Monitoring Tools such as Solarwinds (NPM, APM, SAM), Nagios (Open Source, Enterprise), PRTG, Cisco (Prime), VMware (V-Center), Microsoft Azure, Amazon Web Services (AWS) .