Ivanti - Voice for Service Manager

Related items

• Ivanti - Automation
  in ITSM
  

  Streamline the management of complex hybrid environments by automating entitlements, infrastructure, cloud and business processes required to support and deliver IT services to the business.

  Demands for IT Services have outpaced the resources to deliver them resulting in stretched IT teams and frustrated and unproductive workers.

  Make your IT team more efficient by transforming manual and laborious tasks into automated workflows that are all maintained and accessed in a single, easily navigated repository where they can be found readily by any IT member who needs them.

  Support large, complex enterprise environments without generating overhead. See an audit trail of who did what to which system.

  

   

  USE IVANTI AUTOMATION TO AUTOMATE SYSTEM CONFIGURATION, PROVISIONING, UPGRADE TASKS AND ADVANCED CHANGE CONTROL

  Over 300 pre-built IT Automation Tasks for your IT Team

  Ivanti Automation gives IT teams the ability to automate tasks, and Out of the Box provides over 300 tasks and queries to maintain on-premise and cloud infrastructure.

   

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  TASKS ARE GROUPED BY FUNCTIONALITY INTO LIBRARIES

  • Configuration - Computer configuration tasks, such as applying registry settings, managing service parameters, and performing file operations.
  • Provisioning - Routine administrative management tasks, such as Active Directory tasks, Exchange Mailbox tasks, and the provisioning of applications and services.
  • PC Lifecycle Management - Management of PC lifecycles tasks.
  • Virtualisation - Tasks relating to the management of virtual applications and machines, such as Microsoft Hyper-V, Microsoft App-V, and VMware machines.
  • Security - Tasks such as querying security risks, installing security updates, and managing local groups and users.
  • System State - Tasks such as defragmenting disks, and querying events logs and installed programs.
  • Advanced - Tasks such as sending SMTP traps and executing Microsoft Windows PowerShell scripts.
  • Unix / Linux - Tasks that can be executed by Agents running on Linux and Unix.
  • Apple MAC OS - Tasks that can be executed by Agents running on Mac OS X.
  • Software as as Service - Tasks relating to the provision of software services, such as cloud solutions.
  • Infrastructure as a Service - Infrastructure services tasks such as creating Virtual Servers.
  • Mobile Device Management - Mobile Device Management tasks such as adding devices via AirWatch, Fiberlink and MobileIron.

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  WHAT DOES IVANTI AUTOMATION DO?

  Ivanti Automation allows tasks to be repeatable and sharable, such as existing Powershell scripts.

  Ivanti Automation Run Books support complex changes, where multiple systems are touched often in sequence.

  Provides delegation and advanced job scheduling to give you control over who can make changes and when they will be executed within the infrastructure.

  Ivanti Run Books can be exported to building blocks for easy backup and transition to development, testing and production.

  WHY USE IVANTI AUTOMATION?

  • Reduce the labour intensive tasks that consume IT and Service Desk resources.
  • Empower IT to automate routine and manual tasks.
  • Enforces essential security and compliance policies.
  • Accelerates ROI from existing technology investments through integration.
  • Allows the transition of on-premise or virtual workloads to the cloud to happen more quickly.
  • Shifts IT spending to more strategic projects.
  • Optimises the Service Desk to reduce or eliminate ticket resolution times.
  • Provides agility to support Dev-Ops initiatives.

  IVANTI AUTOMATION IS THE ENABLER TOOLSET THAT CONNECTS IVANTI PRODUCTS ACROSS THE IVANTI SOLUTION AREAS FOR TASK EXECUTION

  Create seamless work flow between

  • Service Management
  • Endpoint Management
  • Security Operations
  • User Workspace Management
  • IT Asset Management

   

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  Integration with third party systems

  Use Ivanti third-party connectors to integrate with cloud and on premise applications.

   

  Ivanti Automation connects to other Ivanti products

  Ivanti Automation increases IT productivity and efficiency by dividing and reducing the workload across all IT skill sets.

  CTMS works with you to identify quick business wins and help you design a phased strategy against future requirements.

• Ivanti - Xtraction
  in Analytics
  

  Are you looking to easily report in real time across multiple data sources in your IT environment?

  

   

  IVANTI XTRACTION IS A REAL TIME, BUSINESS INTELLIGENCE REPORTING TOOL THAT MERGES DATA FROM MULTIPLE VENDOR TOOLSETS - INCLUDING IVANTI TOOLS - INTO ONE PLACE.

  Move away from relying on specialised staff to create reports. Xtraction has been designed with the user in mind, providing as easy to use, flexible interface. Anyone can create personalised reports or dashboards using drag and drop or point and click, without using code or complex commands. Select data from your connected systems, choose the display format and let Xtraction do the rest.

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  USE CONNECTORS PRE-BUILT FOR IVANTI TOOLS AND OTHER COMMON APPLICATIONS - ITSM, ITAM, OPERATIONAL SECURITY, ENDPOINT MANAGEMENT AND RELATIONAL DATABASES.

  Xtraction connectors are available for many popular IT toolsets including Altassion Jira, Avaya CMS (Call Management System), BMC Footprints, BMC Remedy, CA Service Desk Manager, Cherwell Service Desk, Cisco UCCX (Unified Contact Center Express), EasyVista Service Manager, HP Service Manager, IBM SCCD (Smart Cloud Control Desk), Infra Enterprise, Genesys ININ (Interactive Intelligence), Jampf Pro, Managesoft Enterprise Compliance Manager, Marval Service Management, McAfee ePO, Microsoft Active Directory, Microsoft App-V, Microsoft SCCM, Microsoft SCOM, Microsoft Service Manager, ServiceNow, Solarwinds NPM (Network Performance Manager), Symantec Altiris, VMWare Service Manager, VMWare vCenter.

  Xtraction allows you to drill down from top level dashboards to underlying analysis, even down to the records themselves which can be opened using the associated application.

  Xtraction goes further than just being a dashboard and analytics tools - you can schedule reports to be delivered straight to your mailbox on a regular basis. You can also have information dashboards sent automatically based on alert criteria, such as a service level breach or security risk.

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  USE XTRACTION TO PROVIDE UNIFIED REPORTING ACROSS MULTIPLE DATA SOURCES

  Watch the Video

  Use Xtraction to provide unified reporting across multiple data sources

   

• Ivanti - Endpoint Manager
  in Endpoint Management
  

  CTMS has years of experience in implementing Endpoint Management solutions which automate complex IT processes and provides IT with the tools to improve their efficiency.

  We have delivered Endpoint Management systems to over 600 customers which include functionality covering IT Discovery, Software Packaging and Application Deployment, OS Deployment and Software Patch Management.

  

   

  WHY DOES CTMS LIKE IVANTI ENDPOINT MANAGER

  CTMS has implemented Endpoint Management tools from a variety of software vendors over the years ranging point solutions to enterprise suites.

  AUTOMATION - We find that Ivanti Endpoint Manager is excellent at providing automation for managing devices across multiple platforms, particularly in complex or challenging environments.

  MODULAR - We like the modular approach of Endpoint Manager which allows additional functionality to be implemented as required for areas such as Patch Management and Security Management - all from one console and one agent.

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  ENDPOINT MANAGER GIVES YOU DEVICE MANAGEMENT CORE FUNCTIONALITY

  • IT Discovery and Inventory using active, passive and agentless technology
  • Remote Assistance from a web browser
  • Operating System provisioning and migration
  • Software packaging and application distribution
  • Power Management
  • Self Service for end users
  • Mobile Device Management for iOS, Android and Windows

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  EASILY INCREASE ENDPOINT MANAGEMENT FUNCTIONALITY BY IVANTI ADD-ONS

  Software Patch Management

  Automated Patch Management and vulnerability assessment for detection and remediation of operating systems and third party applications on systems running Microsoft Windows, Linux, Unix and Mac OS.

  Endpoint Security

  Endpoint Security detects and prevents threats before they impact the business. Gives you a powerful, multi-layered approach to prevent malware from running or spreading and enables remote control and remediation of infected systems.

  • DEVICE CONTROL to enforce usage policies for devices and ports, while providing data encryption for removable media to prevent data loss or theft. Limits the types of external devices or connections that endpoints can access.
  • APPLICATION CONTROL to protect against zero-day threats and file based and file-less attacks by preventing malicious software and scripts from executing, and by using memory protection techniques. Defines and enforces trusted application usage through whitelist policies to ensure only applications explicitly authorised or trusted can execute.
  • ANTI-VIRUS. You can use Ivanti Anti-Virus protection or integrate to your existing Anti-Virus solutions.

  Ivanti Endpoint Manager connects to other Ivanti products

  Integration with third party systems

  Ivanti Endpoint Security connects to third party systems using Ivanti Automation.