Add Voice Automation to Ivanti Service Manager to Improve End User Satisfaction and Service Desk Efficiency.
Talk to CTMS about how your existing telephony system can be rapidly integrated with Ivanti Service Manager to provide service management voice automation configured to your needs.
See how Voice Automation helps reduces calls to your service desk during a service outage.
Watch the VideoSee how Voice Automation improves your service desk efficiency when callers report an incident.
Watch the VideoDramatically reduce wait times, transfer rates and abandoned calls. Take advantage of skills based routing, screen pops with caller details, and self service capabilities with fully integrated voice interactions.
The Voice Module for Ivanti Service Management is native Ivanti technology and is embedded into the Ivanti Service Management Platform.
An enterprise connector installed onsite keeps audio local reducing network and firewall changes. Extends any phone system, no rip and replace. Connectivity to Ivanti Voice is provided via industry standard SIP trunks from an IP-enabled PBX, media gateway or VoIP service provider.
Ivanti Service Manager
Connects to Ivanti Service Manager Cloud or On-Premise options
Your existing telephony system
Connectivity to Ivanti Voice is provided via industry standard SIP trunks from an IP-enabled PBX, media gateway or VoIP service provider.
Xtraction
Provide your service management team with a real time view of analytic metrics for Voice and Service Management, as well as data from other Ivanti products and third party systems, all on one wall board or dashboard.
Connectivity to Ivanti Voice is provided via industry standard SIP trunks from an IP-enabled PBX, media gateway or VoIP service provider.