Ivanti - Service Manager

Let CTMS work with you to implement World Class Service Management into your organisation.

We will rapidly deploy a Service Management solution that transforms your support teams from tactical service providers to a strategic business enabler.

We will help you to improve day to day operational effectiveness and increase the agility of your business to deliver service management and business alignment.

Our experience ranges from implementing IT Service Desks for smaller teams to Enterprise Service Management systems manned by hundreds of operators and used across multiple business departments.

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WHY DOES CTMS LIKE IVANTI SERVICE MANAGER?

CTMS has been implementing Service Management systems since 2000 and have experience of implementing systems from a variety of technology vendors in the ITSM market. After careful review of the market and technical due diligence in 2013, CTMS chose the new Service Management solution from HEAT Software (subsequently merged into Ivanti) as their preferred technology for customers.

Ivanti Service Manager has lived up to and exceeded our initial reviews and we have found it to be rapid to implement and extremely configurable. Apart from being a great 'Out of the Box' ITSM solution, we have found it to be an excellent rapid application development tool for building out bespoke functionally for customers.

Overall, we get great feedback from our customers regarding how Ivanti Service Manager increases the effectiveness of IT to be more agile and strategic when responding to new requirements from the business.

 
 
 

TALK TO US IF YOU WANT TO IMPLEMENT A WORLD CLASS SERVICE MANAGEMENT SOLUTION USING IVANTI SERVICE MANAGER.

We have a passion for working with the Ivanti Service Management platform and are committed to providing you with the best possible implementation and support experience. We like to think that our capability in delivering successful projects is second to none. Ivanti seem to think so - they awarded us with their ITSM Partner of the Year award in 2017.

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WHY IVANTI SERVICE MANAGEMENT?

Provide world class service management across your entire organisation

Ivanti Service Manager can be scaled for any size organisation, whether it is used as an Enterprise Service Management system with hundreds of operators across multiple business departments or used by smaller Service Desk teams.

Powerful ‘out of the box’

Ivanti Service Manager provides a feature rich Service Management solution for IT with out of the box ITIL processes certified by PinkVerify including Incident, Request Fulfilment, Service Catalog, Service Portfolio, Service Level Management, Problem, Knowledge, Change, Service Asset & Configuration, Release & Deployment, Event Management, Availability Management, Project Management, Financial Management.

Use for any department in your organisation such as IT, HR, Finance, Operations, Facilities, Sales.

Highly configurable to meet your exact needs

  • Functionality configuration in Ivanti Service Manager does not require coding.
  • Customers can extend the out of the box functionality with knowledge gained from Ivanti training courses, online help or using CTMS technical services.
  • Departments can build their own web based service request portals using drag and drop functionality for web forms and workflows and without expert IT knowledge.
  • Ivanti Service Manager provides you with a powerful application platform for building out new functionality to meet your organisation’s needs and leverage your initial investment in a Service Management product.
  • CTMS has found Ivanti Service Manager to be an excellent rapid application development tool for creating bespoke functionally. CTMS or customers themselves can build functionality for HR Management, Purchase Order Management, Work Order Management, Quotation Management, Capital Expenditure Approval, Bid Management Customer Relations Management and even a University Library system.

Use On Premise or the Ivanti Cloud

Ivanti Service Manager has exactly the same code base whether you use the Ivanti Cloud or On Premise solution. You can seamlessly move between On Premise and Cloud as you require.

Powerful, easy to use reporting and analytics

Extensive out of the box reporting. Easily create new reports and dashboards.

Advanced integration capability

Ivanti Service Manager has advanced integration capability and prebuilt connectors to other products. Use Ivanti Automation to automate task workflow across service management, security and systems management products, whether they are Ivanti or third party products.

USE IVANTI TECHNOLOGY TO DRIVE YOUR VISION OF SERVICE MANAGEMENT AUTOMATION

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Use Ivanti technology to drive your vision of service management automation

 

 
 

Ivanti Service Manager connects to other Ivanti products