Ivanti - Service Manager

Related items

• Ivanti - Automation
  in ITSM
  

  Streamline the management of complex hybrid environments by automating entitlements, infrastructure, cloud and business processes required to support and deliver IT services to the business.

  Demands for IT Services have outpaced the resources to deliver them resulting in stretched IT teams and frustrated and unproductive workers.

  Make your IT team more efficient by transforming manual and laborious tasks into automated workflows that are all maintained and accessed in a single, easily navigated repository where they can be found readily by any IT member who needs them.

  Support large, complex enterprise environments without generating overhead. See an audit trail of who did what to which system.

  Read our Latest ITSM Case Studies

  

   

  USE IVANTI AUTOMATION TO AUTOMATE SYSTEM CONFIGURATION, PROVISIONING, UPGRADE TASKS AND ADVANCED CHANGE CONTROL

  Over 300 pre-built IT Automation Tasks for your IT Team

  Ivanti Automation gives IT teams the ability to automate tasks, and Out of the Box provides over 300 tasks and queries to maintain on-premise and cloud infrastructure.

   

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  TASKS ARE GROUPED BY FUNCTIONALITY INTO LIBRARIES

  • Configuration - Computer configuration tasks, such as applying registry settings, managing service parameters, and performing file operations.
  • Provisioning - Routine administrative management tasks, such as Active Directory tasks, Exchange Mailbox tasks, and the provisioning of applications and services.
  • PC Lifecycle Management - Management of PC lifecycles tasks.
  • Virtualisation - Tasks relating to the management of virtual applications and machines, such as Microsoft Hyper-V, Microsoft App-V, and VMware machines.
  • Security - Tasks such as querying security risks, installing security updates, and managing local groups and users.
  • System State - Tasks such as defragmenting disks, and querying events logs and installed programs.
  • Advanced - Tasks such as sending SMTP traps and executing Microsoft Windows PowerShell scripts.
  • Unix / Linux - Tasks that can be executed by Agents running on Linux and Unix.
  • Apple MAC OS - Tasks that can be executed by Agents running on Mac OS X.
  • Software as as Service - Tasks relating to the provision of software services, such as cloud solutions.
  • Infrastructure as a Service - Infrastructure services tasks such as creating Virtual Servers.
  • Mobile Device Management - Mobile Device Management tasks such as adding devices via AirWatch, Fiberlink and MobileIron.

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  WHAT DOES IVANTI AUTOMATION DO?

  Ivanti Automation allows tasks to be repeatable and sharable, such as existing Powershell scripts.

  Ivanti Automation Run Books support complex changes, where multiple systems are touched often in sequence.

  Provides delegation and advanced job scheduling to give you control over who can make changes and when they will be executed within the infrastructure.

  Ivanti Run Books can be exported to building blocks for easy backup and transition to development, testing and production.

  WHY USE IVANTI AUTOMATION?

  • Reduce the labour intensive tasks that consume IT and Service Desk resources.
  • Empower IT to automate routine and manual tasks.
  • Enforces essential security and compliance policies.
  • Accelerates ROI from existing technology investments through integration.
  • Allows the transition of on-premise or virtual workloads to the cloud to happen more quickly.
  • Shifts IT spending to more strategic projects.
  • Optimises the Service Desk to reduce or eliminate ticket resolution times.
  • Provides agility to support Dev-Ops initiatives.

  IVANTI AUTOMATION IS THE ENABLER TOOLSET THAT CONNECTS IVANTI PRODUCTS ACROSS THE IVANTI SOLUTION AREAS FOR TASK EXECUTION

  Create seamless work flow between

  • Service Management
  • Endpoint Management
  • Security Operations
  • User Workspace Management
  • IT Asset Management

   

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  Integration with third party systems

  Use Ivanti third-party connectors to integrate with cloud and on premise applications.

   

  Ivanti Automation connects to other Ivanti products

  Ivanti Automation increases IT productivity and efficiency by dividing and reducing the workload across all IT skill sets.

  CTMS works with you to identify quick business wins and help you design a phased strategy against future requirements.

• Ivanti - Xtraction
  in Analytics
  

  Are you looking to easily report in real time across multiple data sources in your IT environment?

  

   

  IVANTI XTRACTION IS A REAL TIME, BUSINESS INTELLIGENCE REPORTING TOOL THAT MERGES DATA FROM MULTIPLE VENDOR TOOLSETS - INCLUDING IVANTI TOOLS - INTO ONE PLACE.

  Move away from relying on specialised staff to create reports. Xtraction has been designed with the user in mind, providing as easy to use, flexible interface. Anyone can create personalised reports or dashboards using drag and drop or point and click, without using code or complex commands. Select data from your connected systems, choose the display format and let Xtraction do the rest.

   

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  USE CONNECTORS PRE-BUILT FOR IVANTI TOOLS AND OTHER COMMON APPLICATIONS - ITSM, ITAM, OPERATIONAL SECURITY, ENDPOINT MANAGEMENT AND RELATIONAL DATABASES.

  Xtraction connectors are available for many popular IT toolsets including Altassion Jira, Avaya CMS (Call Management System), BMC Footprints, BMC Remedy, CA Service Desk Manager, Cherwell Service Desk, Cisco UCCX (Unified Contact Center Express), EasyVista Service Manager, HP Service Manager, IBM SCCD (Smart Cloud Control Desk), Infra Enterprise, Genesys ININ (Interactive Intelligence), Jampf Pro, Managesoft Enterprise Compliance Manager, Marval Service Management, McAfee ePO, Microsoft Active Directory, Microsoft App-V, Microsoft SCCM, Microsoft SCOM, Microsoft Service Manager, ServiceNow, Solarwinds NPM (Network Performance Manager), Symantec Altiris, VMWare Service Manager, VMWare vCenter.

  Xtraction allows you to drill down from top level dashboards to underlying analysis, even down to the records themselves which can be opened using the associated application.

  Xtraction goes further than just being a dashboard and analytics tools - you can schedule reports to be delivered straight to your mailbox on a regular basis. You can also have information dashboards sent automatically based on alert criteria, such as a service level breach or security risk.

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  USE XTRACTION TO PROVIDE UNIFIED REPORTING ACROSS MULTIPLE DATA SOURCES

  Watch the Video

  Use Xtraction to provide unified reporting across multiple data sources

   

• Ivanti - Endpoint Security Suites
  in Security
  

  CTMS has provided IT Service Management, Endpoint and Security solutions to customers since 2000 and recognise that multiple tool sets from multiple software vendors invariably drives cost and IT administration inefficiencies. We find that customers are looking towards a vision of unified IT which allows immediate pain points to be solved yet allow them to address other problems as needed.

  We welcome the product strategy that Ivanti has taken in bringing together multiple IT technologies and providing connections with other systems to provide greater control, insights and automation to simplify IT and security management.

  

   

  IVANTI ENDPOINT SECURITY IS AN ADD ON TO THE IVANTI ENDPOINT MANAGER PRODUCT AND PROVIDES SEAMLESS ENDPOINT DEVICE MANAGEMENT.

  MULTI-LAYERED APPROACH - Ivanti Endpoint Security for Endpoint Manager prevents, detects and remediates sophisticated ransomware and malware threats. Powerful, multi-layered protections automate discovery, inventory and patch management to prevent malware from running or spreading with remote control and remediation of infected systems.

  DETAILED ANALYTICS - Ivanti Endpoint Security provides an array of reports and executive dashboards to help you monitor the effectiveness of your security efforts. Analysis includes detailed reports on policy enforcement, compliance levels, user behaviour, patch status, real-time security outbreak alerts.

  ONE CONSOLE & ONE AGENT - Ivanti Endpoint Security integrates with Ivanti Endpoint Manager to unify security and systems management through one console and one agent.

   

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  IVANTI PROVIDES A MULTI-LAYERED SECURITY APPROACH

  Device Control

  Enforce usage policies for devices and ports, while providing data encryption for removable media to prevent data loss or theft. Limit the types of external devices or connections that endpoints can access.

  Application Control

  ZERO DAY THREATS - Protect against zero-day threats and file based and file-less attacks by preventing malicious software and scripts from executing, and by using memory protection techniques.

  PREVENTS CODE EXECUTION - Ivanti Application Control prevents unauthorised code execution without making IT manage application whitelists manually and without creating barriers to user productivity.

  IMPLEMENT TRUSTED OWNERSHIP - Ivanti Application Control uses 'Trusted Ownership' which automatically prevents the execution of any code, even unknown, that a non-trusted user (a typical user account, for example) introduces.

  MANAGE USER PRIVILEGES - Allows you to manage user privileges and policy easily, at a granular level, while allowing for self-elevation when exceptions occur. Makes it simple to give users just the privileges they need to fulfil their roles, whilst preventing malware attacks.

  Ivanti Endpoint Security connects to other Ivanti products

  Integration with third party systems

  Ivanti Endpoint Security connects to third party systems using Ivanti Automation.

• Ivanti - User Workspace Manager
  in Endpoint Management
  

  With Ivanti User Workspace Manager, you can deliver responsive, secure desktops that users love.

  Also save money on servers, manage users more effectively and reduce endpoint security risk

  

   

  DO YOU WANT TO DRAMATICALLY IMPROVE THE COMPUTING EXPERIENCE FOR YOUR END USERS?

  • LOGON TIMES - Reduce long logon times for users and increase their productivity.
  • OPTIMISE WINDOWS PERFORMANCE - Optimise the performance of Windows based devices to provide improved responsiveness to desktops and applications.
  • SEAMLESS MIGRATIONS - Provide a seamless Windows 10 migration experience.
  • OPTIMISE VDI - Improve Microsoft Outlook performance for users in VDI environments.
  • OPTIMISE CITRIX - Improves user acceptance of new Citrix XenDesktop and XenApp environments.

   

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  DO YOU WANT TO IMPROVE THE EFFICIENCY OF YOUR IT TEAM?

  Ivanti User Workspace Manager eases desktop deployment and management by separating user data from the desktop for seamless portability

  • Logon Scripts - Eliminate Logon Scripts and replace with a fast, easy to use graphical interface.
  • GPO - End GPO nightmares by swapping slow, antiquated group policies for a rapid, multi-threaded engine.
  • Seamless Migrations - Deliver complex projects like Windows 10 migrations faster.
  • Improve Security - Improve endpoint security by using Ivanti Application Control that combines dynamic whitelisting and privilege management to help prevent unauthorised code execution without IT administration overhead or constraining user behaviour.
  • Optimise PC Swap Outs - Decrease the time required to replace a PC and replicate the same user experience.
  • Profile Corruption - Eliminate profile corruption.
  • Improve Desktop Deployment - Makes desktop deployment and management easier by separating user data from the desktop for seamless portability.
  • User Data Management - Centralise user data and simplify roaming and recovery.
  • User OneDrive Storage - Get control of users' 1TB of Office 365 OneDrive storage.
  • Improve Reporting for Incident Resolution - Provide IT with granular endpoint data and analytics for faster incident and problem resolution.
  • Improve Server Density - Improve efficiency by vastly increasing server density.

  Ivanti Workspace Manager connects to other Ivanti products

  Simplify desktop administration and improve the user experience

• Ivanti - Endpoint Manager
  in Endpoint Management
  

  CTMS has years of experience in implementing Endpoint Management solutions which automate complex IT processes and provides IT with the tools to improve their efficiency.

  We have delivered Endpoint Management systems to over 600 customers which include functionality covering IT Discovery, Software Packaging and Application Deployment, OS Deployment and Software Patch Management.

  

   

  WHY DOES CTMS LIKE IVANTI ENDPOINT MANAGER

  CTMS has implemented Endpoint Management tools from a variety of software vendors over the years ranging point solutions to enterprise suites.

  AUTOMATION - We find that Ivanti Endpoint Manager is excellent at providing automation for managing devices across multiple platforms, particularly in complex or challenging environments.

  MODULAR - We like the modular approach of Endpoint Manager which allows additional functionality to be implemented as required for areas such as Patch Management and Security Management - all from one console and one agent.

   

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  ENDPOINT MANAGER GIVES YOU DEVICE MANAGEMENT CORE FUNCTIONALITY

  • IT Discovery and Inventory using active, passive and agentless technology
  • Remote Assistance from a web browser
  • Operating System provisioning and migration
  • Software packaging and application distribution
  • Power Management
  • Self Service for end users
  • Mobile Device Management for iOS, Android and Windows

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  EASILY INCREASE ENDPOINT MANAGEMENT FUNCTIONALITY BY IVANTI ADD-ONS

  Software Patch Management

  Automated Patch Management and vulnerability assessment for detection and remediation of operating systems and third party applications on systems running Microsoft Windows, Linux, Unix and Mac OS.

  Endpoint Security

  Endpoint Security detects and prevents threats before they impact the business. Gives you a powerful, multi-layered approach to prevent malware from running or spreading and enables remote control and remediation of infected systems.

  • DEVICE CONTROL to enforce usage policies for devices and ports, while providing data encryption for removable media to prevent data loss or theft. Limits the types of external devices or connections that endpoints can access.
  • APPLICATION CONTROL to protect against zero-day threats and file based and file-less attacks by preventing malicious software and scripts from executing, and by using memory protection techniques. Defines and enforces trusted application usage through whitelist policies to ensure only applications explicitly authorised or trusted can execute.
  • ANTI-VIRUS. You can use Ivanti Anti-Virus protection or integrate to your existing Anti-Virus solutions.

  Ivanti Endpoint Manager connects to other Ivanti products

  Integration with third party systems

  Ivanti Endpoint Security connects to third party systems using Ivanti Automation.

• Ivanti - License Optimizer
  in ITAM
  

  Automate your Software License Compliance Management

  CTMS has wide experience in the implementation of IT Asset Management solutions that range from IT discovery to complete asset life cycle solutions managing Hardware and Software Assets.

  CTMS has delivered Software License Compliance projects for customers which include toolset selection, implementation and license reconciliation.

  Ivanti License Optimizer is a market leading software asset management (SAM) solution with strengths in integration flexibility, management of complex data centre application licensing and analytic insight into information for business decision making.

  License Optimizer connects to other Ivanti products and third party systems, including IT discovery toolsets and software license reseller procurement data.

  • Provides clarity on what software you have.
  • Shows how the software is being used.
  • Allows you to model and improve your effective software license position.
  • Discovers and inventories IT assets and vendor data with B2B connectors.
  • Monitors software application usage for intelligent business decision making.

  License Optimizer is available for Clients and Servers.

  

   

  LICENSE OPTIMIZER FOR CLIENTS

  Discover Your IT Environment

  The discovery and tracking processes in Ivanti License Optimizer for clients identify and aggregate data on IT assets in your environment automatically, including printers and SNMP devices. You can use Ivanti Endpoint Manager to discover your IT devices and data or use connectors for third party systems such as Microsoft SCCM.

  Automate the collection of Vendor Data with B2B Connectors

  Eliminate spreadsheets and gain vendor visibility from the moment you acquire a new asset. Business-to-business (B2B) connectors aggregate manufacturer, vendor, and reseller data such as purchase order numbers, device types, and location mapping. Collect this information automatically from a continually growing number of connectors for Apple, Dell, HP, IBM, Lenovo, Lexmark, Verizon, CDW, En Pointe and others.

  Standardize Asset Naming with Data Normalization

  Ivanti License Optimizer for Clients employs a normalization and rules engine that applies standard naming conventions automatically to collected asset data and reporting fields. This eliminates reporting and management headaches associated with varied and complex vendor naming schemes.

   

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  LICENSE OPTIMIZER FOR SERVERS

  Ivanti License Optimizer for servers enables you to understand the complexity of a data centre for licensing software assets for on premise and hybrid cloud virtualisation environments, including VMware, Hyper-V, Oracle VM, and IBM Power Virtualization.

  Achieve Vendor-Specific Visibility

  Ivanti License Optimizer for Servers helps you manage high value infrastructure software assets from vendors like Oracle, Microsoft, and IBM. Save time and simplify with an automated process for generating your Oracle Server Worksheet. Datacentre Discovery technology performs deep, agentless scans of Microsoft products, including SQL server instances, Active Directory, and SharePoint Servers. The solution also scans for IBM products like DB2, DataStage, and WebSphere, among others, without impacting network performance or overhead.

  Simplify Data with Connectors and Normalization

  License Optimizer for Servers features a global software library with extensive titles to normalize information into a single source of truth. This is then matched against a powerful licensing entitlement engine. The solution connects you to any data source through extensible APIs, a wizard driven connector builder, or a range of existing preconfigured connectors. License Optimizer for Servers also has data-transformation features built into the platform natively that allow you to verify data quality and perform remediation and cleansing activities. You can merge data sources or perform lookups from master lists and value replacements.

  “What if” Modelling and Analysis

  License Optimizer for Servers lets you create scenarios for initiatives like cloud migration. You can identify areas for potential savings and quantify the effects of technology investments, then monitor progress against budget. You can also map software costs to service usage and build into the models detailed factors such as asset depreciation.