WHY IVANTI SERVICE MANAGEMENT?
Provide world class service management across your entire organisation
Ivanti Service Manager can be scaled for any size organisation, whether it is used as an Enterprise Service Management system with hundreds of operators across multiple business departments or used by smaller Service Desk teams.
Powerful ‘out of the box’
Ivanti Service Manager provides a feature rich Service Management solution for IT with out of the box ITIL processes certified by PinkVerify including Incident, Request Fulfilment, Service Catalog, Service Portfolio, Service Level Management, Problem, Knowledge, Change, Service Asset & Configuration, Release & Deployment, Event Management, Availability Management, Project Management, Financial Management.
Use for any department in your organisation such as IT, HR, Finance, Operations, Facilities, Sales.
Highly configurable to meet your exact needs
- Functionality configuration in Ivanti Service Manager does not require coding.
- Customers can extend the out of the box functionality with knowledge gained from Ivanti training courses, online help or using CTMS technical services.
- Departments can build their own web based service request portals using drag and drop functionality for web forms and workflows and without expert IT knowledge.
- Ivanti Service Manager provides you with a powerful application platform for building out new functionality to meet your organisation’s needs and leverage your initial investment in a Service Management product.
- CTMS has found Ivanti Service Manager to be an excellent rapid application development tool for creating bespoke functionally. CTMS or customers themselves can build functionality for HR Management, Purchase Order Management, Work Order Management, Quotation Management, Capital Expenditure Approval, Bid Management Customer Relations Management and even a University Library system.
Use On Premise or the Ivanti Cloud
Ivanti Service Manager has exactly the same code base whether you use the Ivanti Cloud or On Premise solution. You can seamlessly move between On Premise and Cloud as you require.
Powerful, easy to use reporting and analytics
Extensive out of the box reporting. Easily create new reports and dashboards.
Advanced integration capability
Ivanti Service Manager has advanced integration capability and prebuilt connectors to other products. Use Ivanti Automation to automate task workflow across service management, security and systems management products, whether they are Ivanti or third party products.