Move away from relying on specialised staff to create reports. Xtraction has been designed with the user in mind, providing as easy to use, flexible interface. Anyone can create personalised reports or dashboards using drag and drop or point and click, without using code or complex commands. Select data from your connected systems, choose the display format and let Xtraction do the rest.
Xtraction connectors are available for many popular IT toolsets including Altassion Jira, Avaya CMS (Call Management System), BMC Footprints, BMC Remedy, CA Service Desk Manager, Cherwell Service Desk, Cisco UCCX (Unified Contact Center Express), EasyVista Service Manager, HP Service Manager, IBM SCCD (Smart Cloud Control Desk), Infra Enterprise, Genesys ININ (Interactive Intelligence), Jampf Pro, Managesoft Enterprise Compliance Manager, Marval Service Management, McAfee ePO, Microsoft Active Directory, Microsoft App-V, Microsoft SCCM, Microsoft SCOM, Microsoft Service Manager, ServiceNow, Solarwinds NPM (Network Performance Manager), Symantec Altiris, VMWare Service Manager, VMWare vCenter.
Xtraction allows you to drill down from top level dashboards to underlying analysis, even down to the records themselves which can be opened using the associated application.
Xtraction goes further than just being a dashboard and analytics tools - you can schedule reports to be delivered straight to your mailbox on a regular basis. You can also have information dashboards sent automatically based on alert criteria, such as a service level breach or security risk.
Demands for IT Services have outpaced the resources to deliver them resulting in stretched IT teams and frustrated and unproductive workers.
Make your IT team more efficient by transforming manual and laborious tasks into automated workflows that are all maintained and accessed in a single, easily navigated repository where they can be found readily by any IT member who needs them.
Support large, complex enterprise environments without generating overhead. See an audit trail of who did what to which system.
Over 300 pre-built IT Automation Tasks for your IT Team
Ivanti Automation gives IT teams the ability to automate tasks, and Out of the Box provides over 300 tasks and queries to maintain on-premise and cloud infrastructure.
Ivanti Automation allows tasks to be repeatable and sharable, such as existing Powershell scripts.
Ivanti Automation Run Books support complex changes, where multiple systems are touched often in sequence.
Provides delegation and advanced job scheduling to give you control over who can make changes and when they will be executed within the infrastructure.
Ivanti Run Books can be exported to building blocks for easy backup and transition to development, testing and production.
Create seamless work flow between
We have delivered Endpoint Management systems to over 600 customers which include functionality covering IT Discovery, Software Packaging and Application Deployment, OS Deployment and Software Patch Management.
CTMS has implemented Endpoint Management tools from a variety of software vendors over the years ranging point solutions to enterprise suites.
AUTOMATION - We find that Ivanti Endpoint Manager is excellent at providing automation for managing devices across multiple platforms, particularly in complex or challenging environments.
MODULAR - We like the modular approach of Endpoint Manager which allows additional functionality to be implemented as required for areas such as Patch Management and Security Management - all from one console and one agent.
Automated Patch Management and vulnerability assessment for detection and remediation of operating systems and third party applications on systems running Microsoft Windows, Linux, Unix and Mac OS.
Endpoint Security detects and prevents threats before they impact the business. Gives you a powerful, multi-layered approach to prevent malware from running or spreading and enables remote control and remediation of infected systems.
CTMS has wide experience in the implementation of IT Asset Management solutions that range from IT discovery to complete asset life cycle solutions managing Hardware and Software Assets.
CTMS has delivered Software License Compliance projects for customers which include toolset selection, implementation and license reconciliation.
Ivanti License Optimizer is a market leading software asset management (SAM) solution with strengths in integration flexibility, management of complex data centre application licensing and analytic insight into information for business decision making.
License Optimizer connects to other Ivanti products and third party systems, including IT discovery toolsets and software license reseller procurement data.
License Optimizer is available for Clients and Servers.
Discover Your IT Environment
The discovery and tracking processes in Ivanti License Optimizer for clients identify and aggregate data on IT assets in your environment automatically, including printers and SNMP devices. You can use Ivanti Endpoint Manager to discover your IT devices and data or use connectors for third party systems such as Microsoft SCCM.
Automate the collection of Vendor Data with B2B Connectors
Eliminate spreadsheets and gain vendor visibility from the moment you acquire a new asset. Business-to-business (B2B) connectors aggregate manufacturer, vendor, and reseller data such as purchase order numbers, device types, and location mapping. Collect this information automatically from a continually growing number of connectors for Apple, Dell, HP, IBM, Lenovo, Lexmark, Verizon, CDW, En Pointe and others.
Standardize Asset Naming with Data Normalization
Ivanti License Optimizer for Clients employs a normalization and rules engine that applies standard naming conventions automatically to collected asset data and reporting fields. This eliminates reporting and management headaches associated with varied and complex vendor naming schemes.
Ivanti License Optimizer for servers enables you to understand the complexity of a data centre for licensing software assets for on premise and hybrid cloud virtualisation environments, including VMware, Hyper-V, Oracle VM, and IBM Power Virtualization.
Achieve Vendor-Specific Visibility
Ivanti License Optimizer for Servers helps you manage high value infrastructure software assets from vendors like Oracle, Microsoft, and IBM. Save time and simplify with an automated process for generating your Oracle Server Worksheet. Datacentre Discovery technology performs deep, agentless scans of Microsoft products, including SQL server instances, Active Directory, and SharePoint Servers. The solution also scans for IBM products like DB2, DataStage, and WebSphere, among others, without impacting network performance or overhead.
Simplify Data with Connectors and Normalization
License Optimizer for Servers features a global software library with extensive titles to normalize information into a single source of truth. This is then matched against a powerful licensing entitlement engine. The solution connects you to any data source through extensible APIs, a wizard driven connector builder, or a range of existing preconfigured connectors. License Optimizer for Servers also has data-transformation features built into the platform natively that allow you to verify data quality and perform remediation and cleansing activities. You can merge data sources or perform lookups from master lists and value replacements.
“What if” Modelling and Analysis
License Optimizer for Servers lets you create scenarios for initiatives like cloud migration. You can identify areas for potential savings and quantify the effects of technology investments, then monitor progress against budget. You can also map software costs to service usage and build into the models detailed factors such as asset depreciation.
Add Voice Automation to Ivanti Service Manager to Improve End User Satisfaction and Service Desk Efficiency.
Talk to CTMS about how your existing telephony system can be rapidly integrated with Ivanti Service Manager to provide service management voice automation configured to your needs.
See how Voice Automation helps reduces calls to your service desk during a service outage.
Watch the VideoSee how Voice Automation improves your service desk efficiency when callers report an incident.
Watch the VideoDramatically reduce wait times, transfer rates and abandoned calls. Take advantage of skills based routing, screen pops with caller details, and self service capabilities with fully integrated voice interactions.
The Voice Module for Ivanti Service Management is native Ivanti technology and is embedded into the Ivanti Service Management Platform.
An enterprise connector installed onsite keeps audio local reducing network and firewall changes. Extends any phone system, no rip and replace. Connectivity to Ivanti Voice is provided via industry standard SIP trunks from an IP-enabled PBX, media gateway or VoIP service provider.
Ivanti Service Manager
Connects to Ivanti Service Manager Cloud or On-Premise options
Your existing telephony system
Connectivity to Ivanti Voice is provided via industry standard SIP trunks from an IP-enabled PBX, media gateway or VoIP service provider.
Xtraction
Provide your service management team with a real time view of analytic metrics for Voice and Service Management, as well as data from other Ivanti products and third party systems, all on one wall board or dashboard.
Connectivity to Ivanti Voice is provided via industry standard SIP trunks from an IP-enabled PBX, media gateway or VoIP service provider.
We will rapidly deploy a Service Management solution that transforms your support teams from tactical service providers to a strategic business enabler.
We will help you to improve day to day operational effectiveness and increase the agility of your business to deliver service management and business alignment.
Our experience ranges from implementing IT Service Desks for smaller teams to Enterprise Service Management systems manned by hundreds of operators and used across multiple business departments.
CTMS has been implementing Service Management systems since 2000 and have experience of implementing systems from a variety of technology vendors in the ITSM market. After careful review of the market and technical due diligence in 2013, CTMS chose the new Service Management solution from HEAT Software (subsequently merged into Ivanti) as their preferred technology for customers.
Ivanti Service Manager has lived up to and exceeded our initial reviews and we have found it to be rapid to implement and extremely configurable. Apart from being a great 'Out of the Box' ITSM solution, we have found it to be an excellent rapid application development tool for building out bespoke functionally for customers.
Overall, we get great feedback from our customers regarding how Ivanti Service Manager increases the effectiveness of IT to be more agile and strategic when responding to new requirements from the business.
We have a passion for working with the Ivanti Service Management platform and are committed to providing you with the best possible implementation and support experience. We like to think that our capability in delivering successful projects is second to none. Ivanti seem to think so - they awarded us with their ITSM Partner of the Year award in 2017.
Ivanti Service Manager can be scaled for any size organisation, whether it is used as an Enterprise Service Management system with hundreds of operators across multiple business departments or used by smaller Service Desk teams.
Ivanti Service Manager provides a feature rich Service Management solution for IT with out of the box ITIL processes certified by PinkVerify including Incident, Request Fulfilment, Service Catalog, Service Portfolio, Service Level Management, Problem, Knowledge, Change, Service Asset & Configuration, Release & Deployment, Event Management, Availability Management, Project Management, Financial Management.
Use for any department in your organisation such as IT, HR, Finance, Operations, Facilities, Sales.
Ivanti Service Manager has exactly the same code base whether you use the Ivanti Cloud or On Premise solution. You can seamlessly move between On Premise and Cloud as you require.
Extensive out of the box reporting. Easily create new reports and dashboards.
Ivanti Service Manager has advanced integration capability and prebuilt connectors to other products. Use Ivanti Automation to automate task workflow across service management, security and systems management products, whether they are Ivanti or third party products.
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