Ivanti - Xtraction

Related items

• Your Existing Telephony System
  in Custom
  

  Connectivity to Ivanti Voice is provided via industry standard SIP trunks from an IP-enabled PBX, media gateway or VoIP service provider.

  

   
• Ivanti - Automation
  in ITSM
  

  Streamline the management of complex hybrid environments by automating entitlements, infrastructure, cloud and business processes required to support and deliver IT services to the business.

  Demands for IT Services have outpaced the resources to deliver them resulting in stretched IT teams and frustrated and unproductive workers.

  Make your IT team more efficient by transforming manual and laborious tasks into automated workflows that are all maintained and accessed in a single, easily navigated repository where they can be found readily by any IT member who needs them.

  Support large, complex enterprise environments without generating overhead. See an audit trail of who did what to which system.

  

   

  USE IVANTI AUTOMATION TO AUTOMATE SYSTEM CONFIGURATION, PROVISIONING, UPGRADE TASKS AND ADVANCED CHANGE CONTROL

  Over 300 pre-built IT Automation Tasks for your IT Team

  Ivanti Automation gives IT teams the ability to automate tasks, and Out of the Box provides over 300 tasks and queries to maintain on-premise and cloud infrastructure.

  

  

  TASKS ARE GROUPED BY FUNCTIONALITY INTO LIBRARIES

  • Configuration - Computer configuration tasks, such as applying registry settings, managing service parameters, and performing file operations.
  • Provisioning - Routine administrative management tasks, such as Active Directory tasks, Exchange Mailbox tasks, and the provisioning of applications and services.
  • PC Lifecycle Management - Management of PC lifecycles tasks.
  • Virtualisation - Tasks relating to the management of virtual applications and machines, such as Microsoft Hyper-V, Microsoft App-V, and VMware machines.
  • Security - Tasks such as querying security risks, installing security updates, and managing local groups and users.
  • System State - Tasks such as defragmenting disks, and querying events logs and installed programs.
  • Advanced - Tasks such as sending SMTP traps and executing Microsoft Windows PowerShell scripts.
  • Unix / Linux - Tasks that can be executed by Agents running on Linux and Unix.
  • Apple MAC OS - Tasks that can be executed by Agents running on Mac OS X.
  • Software as as Service - Tasks relating to the provision of software services, such as cloud solutions.
  • Infrastructure as a Service - Infrastructure services tasks such as creating Virtual Servers.
  • Mobile Device Management - Mobile Device Management tasks such as adding devices via AirWatch, Fiberlink and MobileIron.

  .

  WHAT DOES IVANTI AUTOMATION DO?

  Ivanti Automation allows tasks to be repeatable and sharable, such as existing Powershell scripts.

  Ivanti Automation Run Books support complex changes, where multiple systems are touched often in sequence.

  Provides delegation and advanced job scheduling to give you control over who can make changes and when they will be executed within the infrastructure.

  Ivanti Run Books can be exported to building blocks for easy backup and transition to development, testing and production.

  WHY USE IVANTI AUTOMATION?

  • Reduce the labour intensive tasks that consume IT and Service Desk resources.
  • Empower IT to automate routine and manual tasks.
  • Enforces essential security and compliance policies.
  • Accelerates ROI from existing technology investments through integration.
  • Allows the transition of on-premise or virtual workloads to the cloud to happen more quickly.
  • Shifts IT spending to more strategic projects.
  • Optimises the Service Desk to reduce or eliminate ticket resolution times.
  • Provides agility to support Dev-Ops initiatives.

  IVANTI AUTOMATION IS THE ENABLER TOOLSET THAT CONNECTS IVANTI PRODUCTS ACROSS THE IVANTI SOLUTION AREAS FOR TASK EXECUTION

  Create seamless work flow between

  • Service Management
  • Endpoint Management
  • Security Operations
  • User Workspace Management
  • IT Asset Management

  

  Integration with third party systems

  Use Ivanti third-party connectors to integrate with cloud and on premise applications.

   

  Ivanti Automation connects to other Ivanti products

  Ivanti Automation increases IT productivity and efficiency by dividing and reducing the workload across all IT skill sets.

  CTMS works with you to identify quick business wins and help you design a phased strategy against future requirements.

• Ivanti - Endpoint Manager
  in Endpoint Management
  

  CTMS has years of experience in implementing Endpoint Management solutions which automate complex IT processes and provides IT with the tools to improve their efficiency.

  We have delivered Endpoint Management systems to over 600 customers which include functionality covering IT Discovery, Software Packaging and Application Deployment, OS Deployment and Software Patch Management.

  

   

  WHY DOES CTMS LIKE IVANTI ENDPOINT MANAGER

  CTMS has implemented Endpoint Management tools from a variety of software vendors over the years ranging point solutions to enterprise suites.

  AUTOMATION - We find that Ivanti Endpoint Manager is excellent at providing automation for managing devices across multiple platforms, particularly in complex or challenging environments.

  MODULAR - We like the modular approach of Endpoint Manager which allows additional functionality to be implemented as required for areas such as Patch Management and Security Management - all from one console and one agent.

  

  

  ENDPOINT MANAGER GIVES YOU DEVICE MANAGEMENT CORE FUNCTIONALITY

  • IT Discovery and Inventory using active, passive and agentless technology
  • Remote Assistance from a web browser
  • Operating System provisioning and migration
  • Software packaging and application distribution
  • Power Management
  • Self Service for end users
  • Mobile Device Management for iOS, Android and Windows

  .

  EASILY INCREASE ENDPOINT MANAGEMENT FUNCTIONALITY BY IVANTI ADD-ONS

  Software Patch Management

  Automated Patch Management and vulnerability assessment for detection and remediation of operating systems and third party applications on systems running Microsoft Windows, Linux, Unix and Mac OS.

  Endpoint Security

  Endpoint Security detects and prevents threats before they impact the business. Gives you a powerful, multi-layered approach to prevent malware from running or spreading and enables remote control and remediation of infected systems.

  • DEVICE CONTROL to enforce usage policies for devices and ports, while providing data encryption for removable media to prevent data loss or theft. Limits the types of external devices or connections that endpoints can access.
  • APPLICATION CONTROL to protect against zero-day threats and file based and file-less attacks by preventing malicious software and scripts from executing, and by using memory protection techniques. Defines and enforces trusted application usage through whitelist policies to ensure only applications explicitly authorised or trusted can execute.
  • ANTI-VIRUS. You can use Ivanti Anti-Virus protection or integrate to your existing Anti-Virus solutions.

  Ivanti Endpoint Manager connects to other Ivanti products

  Integration with third party systems

  Ivanti Endpoint Security connects to third party systems using Ivanti Automation.

• Ivanti - License Optimizer
  in ITAM
  

  Automate your Software License Compliance Management

  CTMS has wide experience in the implementation of IT Asset Management solutions that range from IT discovery to complete asset life cycle solutions managing Hardware and Software Assets.

  CTMS has delivered Software License Compliance projects for customers which include toolset selection, implementation and license reconciliation.

  Ivanti License Optimizer is a market leading software asset management (SAM) solution with strengths in integration flexibility, management of complex data centre application licensing and analytic insight into information for business decision making.

  License Optimizer connects to other Ivanti products and third party systems, including IT discovery toolsets and software license reseller procurement data.

  • Provides clarity on what software you have.
  • Shows how the software is being used.
  • Allows you to model and improve your effective software license position.
  • Discovers and inventories IT assets and vendor data with B2B connectors.
  • Monitors software application usage for intelligent business decision making.

  License Optimizer is available for Clients and Servers.

  

   

  LICENSE OPTIMIZER FOR CLIENTS

  Discover Your IT Environment

  The discovery and tracking processes in Ivanti License Optimizer for clients identify and aggregate data on IT assets in your environment automatically, including printers and SNMP devices. You can use Ivanti Endpoint Manager to discover your IT devices and data or use connectors for third party systems such as Microsoft SCCM.

  Automate the collection of Vendor Data with B2B Connectors

  Eliminate spreadsheets and gain vendor visibility from the moment you acquire a new asset. Business-to-business (B2B) connectors aggregate manufacturer, vendor, and reseller data such as purchase order numbers, device types, and location mapping. Collect this information automatically from a continually growing number of connectors for Apple, Dell, HP, IBM, Lenovo, Lexmark, Verizon, CDW, En Pointe and others.

  Standardize Asset Naming with Data Normalization

  Ivanti License Optimizer for Clients employs a normalization and rules engine that applies standard naming conventions automatically to collected asset data and reporting fields. This eliminates reporting and management headaches associated with varied and complex vendor naming schemes.

  

  

  LICENSE OPTIMIZER FOR SERVERS

  Ivanti License Optimizer for servers enables you to understand the complexity of a data centre for licensing software assets for on premise and hybrid cloud virtualisation environments, including VMware, Hyper-V, Oracle VM, and IBM Power Virtualization.

  Achieve Vendor-Specific Visibility

  Ivanti License Optimizer for Servers helps you manage high value infrastructure software assets from vendors like Oracle, Microsoft, and IBM. Save time and simplify with an automated process for generating your Oracle Server Worksheet. Datacentre Discovery technology performs deep, agentless scans of Microsoft products, including SQL server instances, Active Directory, and SharePoint Servers. The solution also scans for IBM products like DB2, DataStage, and WebSphere, among others, without impacting network performance or overhead.

  Simplify Data with Connectors and Normalization

  License Optimizer for Servers features a global software library with extensive titles to normalize information into a single source of truth. This is then matched against a powerful licensing entitlement engine. The solution connects you to any data source through extensible APIs, a wizard driven connector builder, or a range of existing preconfigured connectors. License Optimizer for Servers also has data-transformation features built into the platform natively that allow you to verify data quality and perform remediation and cleansing activities. You can merge data sources or perform lookups from master lists and value replacements.

  “What if” Modelling and Analysis

  License Optimizer for Servers lets you create scenarios for initiatives like cloud migration. You can identify areas for potential savings and quantify the effects of technology investments, then monitor progress against budget. You can also map software costs to service usage and build into the models detailed factors such as asset depreciation.

• Ivanti - Voice for Service Manager
  in ITSM
  

  Are you looking for seamless and easy integration between your telephone system and service management?

  Add Voice Automation to Ivanti Service Manager to Improve End User Satisfaction and Service Desk Efficiency.

  Talk to CTMS about how your existing telephony system can be rapidly integrated with Ivanti Service Manager to provide service management voice automation configured to your needs.

  

   

  VOICE AUTOMATION AVAILABLE FOR IVANTI ON PREMISE OR CLOUD SERVICE MANAGER

  See how Voice Automation helps reduces calls to your service desk during a service outage.

  Watch the Video

  See how Voice Automation helps reduces calls to your service desk during a service outage

  See how Voice Automation improves your service desk efficiency when callers report an incident.

  Watch the Video

  See how Voice Automation improves your service desk efficiency when callers report an incident

   

  Dramatically reduce wait times, transfer rates and abandoned calls. Take advantage of skills based routing, screen pops with caller details, and self service capabilities with fully integrated voice interactions.

  The Voice Module for Ivanti Service Management is native Ivanti technology and is embedded into the Ivanti Service Management Platform.

  

  

  EASY DEPLOYMENT

  An enterprise connector installed onsite keeps audio local reducing network and firewall changes. Extends any phone system, no rip and replace. Connectivity to Ivanti Voice is provided via industry standard SIP trunks from an IP-enabled PBX, media gateway or VoIP service provider.

  .

  WHY IVANTI VOICE FOR SERVICE MANAGER?

  Ivanti Voice Delivers Improved:

  End User Functionality

  • Voice Self Service
  • Raise Incident by Telephone
  • Integrated Voice Response
  • Voice Mail Generated Incidents
  • Text to Speech Problem Notifications
  • Routing to Correct Service
  • Password Reset
  • Approval Updates
  • Top Problem of the Day Broadcast
  • Status Update Notifications

  Service Desk Agent Functionality

  • Complete Call Centre Solution
  • Agent Softphone and Integrated Toolbar
  • Queue Management
  • Automated Service Identification
  • Automated Call Distribution
  • Automated Skills Based Routing
  • Priority Customer Prioritisation
  • Screen Pop Caller & Record Details
  • Agent Presence Detection
  • Agent High Load Detection
  • VM Recording Queue Prioritisation
  • Call Recording & Whisper Coaching

  Service Desk Team Management Functionality

  • Supervisor Quality Management: Call Monitoring, Whisper and Silent Listening
  • Supervisor Call Conferencing
  • Criteria Based Call Recording
  • Agent Presence Management
  • Estimated Wait Times and Call Diversion
  • Historic Call Centre Statistics
  • Real Time Reporting

   

  IVANTI VOICE CONNECTS TO

  Ivanti Service Manager

  Connects to Ivanti Service Manager Cloud or On-Premise options

  Your existing telephony system

  Connectivity to Ivanti Voice is provided via industry standard SIP trunks from an IP-enabled PBX, media gateway or VoIP service provider.

  Xtraction

  Provide your service management team with a real time view of analytic metrics for Voice and Service Management, as well as data from other Ivanti products and third party systems, all on one wall board or dashboard.

  

  Ivanti Voice for Service Manager connects to...

   

  Integration with your existing telephony system

  Connectivity to Ivanti Voice is provided via industry standard SIP trunks from an IP-enabled PBX, media gateway or VoIP service provider.

• Ivanti - Service Manager
  in ITSM
  

  Let CTMS work with you to implement World Class Service Management into your organisation.

  We will rapidly deploy a Service Management solution that transforms your support teams from tactical service providers to a strategic business enabler.

  We will help you to improve day to day operational effectiveness and increase the agility of your business to deliver service management and business alignment.

  Our experience ranges from implementing IT Service Desks for smaller teams to Enterprise Service Management systems manned by hundreds of operators and used across multiple business departments.

  

   

  WHY DOES CTMS LIKE IVANTI SERVICE MANAGER?

  CTMS has been implementing Service Management systems since 2000 and have experience of implementing systems from a variety of technology vendors in the ITSM market. After careful review of the market and technical due diligence in 2013, CTMS chose the new Service Management solution from HEAT Software (subsequently merged into Ivanti) as their preferred technology for customers.

  Ivanti Service Manager has lived up to and exceeded our initial reviews and we have found it to be rapid to implement and extremely configurable. Apart from being a great 'Out of the Box' ITSM solution, we have found it to be an excellent rapid application development tool for building out bespoke functionally for customers.

  Overall, we get great feedback from our customers regarding how Ivanti Service Manager increases the effectiveness of IT to be more agile and strategic when responding to new requirements from the business.

  

  

  TALK TO US IF YOU WANT TO IMPLEMENT A WORLD CLASS SERVICE MANAGEMENT SOLUTION USING IVANTI SERVICE MANAGER.

  We have a passion for working with the Ivanti Service Management platform and are committed to providing you with the best possible implementation and support experience. We like to think that our capability in delivering successful projects is second to none. Ivanti seem to think so - they awarded us with their ITSM Partner of the Year award in 2017.

  .

  WHY IVANTI SERVICE MANAGEMENT?

  Provide world class service management across your entire organisation

  Ivanti Service Manager can be scaled for any size organisation, whether it is used as an Enterprise Service Management system with hundreds of operators across multiple business departments or used by smaller Service Desk teams.

  Powerful ‘out of the box’

  Ivanti Service Manager provides a feature rich Service Management solution for IT with out of the box ITIL processes certified by PinkVerify including Incident, Request Fulfilment, Service Catalog, Service Portfolio, Service Level Management, Problem, Knowledge, Change, Service Asset & Configuration, Release & Deployment, Event Management, Availability Management, Project Management, Financial Management.

  Use for any department in your organisation such as IT, HR, Finance, Operations, Facilities, Sales.

  Highly configurable to meet your exact needs

  • Functionality configuration in Ivanti Service Manager does not require coding.
  • Customers can extend the out of the box functionality with knowledge gained from Ivanti training courses, online help or using CTMS technical services.
  • Departments can build their own web based service request portals using drag and drop functionality for web forms and workflows and without expert IT knowledge.
  • Ivanti Service Manager provides you with a powerful application platform for building out new functionality to meet your organisation’s needs and leverage your initial investment in a Service Management product.
  • CTMS has found Ivanti Service Manager to be an excellent rapid application development tool for creating bespoke functionally. CTMS or customers themselves can build functionality for HR Management, Purchase Order Management, Work Order Management, Quotation Management, Capital Expenditure Approval, Bid Management Customer Relations Management and even a University Library system.

  Use On Premise or the Ivanti Cloud

  Ivanti Service Manager has exactly the same code base whether you use the Ivanti Cloud or On Premise solution. You can seamlessly move between On Premise and Cloud as you require.

  Powerful, easy to use reporting and analytics

  Extensive out of the box reporting. Easily create new reports and dashboards.

  Advanced integration capability

  Ivanti Service Manager has advanced integration capability and prebuilt connectors to other products. Use Ivanti Automation to automate task workflow across service management, security and systems management products, whether they are Ivanti or third party products.

  USE IVANTI TECHNOLOGY TO DRIVE YOUR VISION OF SERVICE MANAGEMENT AUTOMATION

  How easy is your staff onboarding process?

  Watch the Video

  Use Ivanti technology to drive your vision of service management automation

   

  

  Ivanti Service Manager connects to other Ivanti products