UNIVERSITY OF SURREY
"CTMS’s hands-on approach and validation of our own internal testing meant that we could achieve a high degree of self-sufficiency from day one. In that regard, we were thrilled at the quality of their consultation, training, empowerment advice, and co-design."
"With CTMS on-site for just three days, the system went live at the height of the busiest months for IT, November 2015."
Sonja Browning-Page - Deputy IT Director
“Our supporting partner, CTMS, quickly established themselves as true system management enablers throughout the process. They are experienced, systematic and focused in service management provision. When we required bespoke support to meet our exacting requirements, CTMS delivered each time within budget and deadline."
Dave Moore - Group Head of IT
"CTMS have provided support for the IT Helpdesk since implementation in 2014, their service level and performance are always first rate. We have added a level of bespoke development into the system and CTMS have provided excellent support in respect of this."
Ian Warner - IT Director
"Throughout my 4 year relationship with CTMS, they have consistently delivered innovative and cost efficient solutions for demanding requirements. They have a highly capable, professional and dedicated team who have gone above and beyond at times. It’s a pleasure working with everyone at CTMS."
Pete Moore - Manager IT Customer Services UK
"Bringing CTMS alongside us as an experienced and knowledgeable support partner has enabled us to identify and implement positive changes to our service management toolset in an efficient and effective way. The supportive and responsive approach by the team has allowed us to deliver value from our solution and enhance our overall customer experience."
Nik Thompson - Service Manager
“We were more than impressed with the speed of implementation and the way CTMS managed the project end-to-end, they are clearly expert in their service management field. We logged the time from CTMS’ initial blueprint delivery that detailed our specific requirements to Ivanti Service Manager, to the system being built for Phase One rollout, as being just 4 weeks.”
“When you start a relationship with any new partner on a major project, there is always some nervousness that they will deliver as promised. In the case of CTMS, they exceeded expectations. They were onsite when needed, but most of the configuration was done remotely which suited our schedules – they would show features to us live and then allow us to use each feature on our test system so we always knew the likely impact. They would then follow up with video guides for future reference.”
“The technical support team at CTMS were always available to take our calls. If they couldn’t answer our query there and then, they would source the answer direct from Ivanti within a timely fashion.”
Danny Dunwoody - IT Manager