Join us on Tuesday, 19th June 2018 for a morning of informative speakers discussing service management and IT automation, followed by lunch in the Lakeside Restaurant, of The University of Surrey.
Co-Hosted with The University of Surrey, this half day event will discuss the benefits and lessons learnt from embarking upon the journey of service desk improvement and process automation.
09:30 – 10:00 Registration and refreshments
10:00 – 12:45 Presentation Topics:
- Ivanti bringing together world class technologies to provide Unified IT
- Kingston University – Our use of Ivanti RES for automation
- University of Surrey - Our experience of implementing a Service Desk, overcoming challenges & GDPR
- Ivanti Technical Architect Bas van Goor - How the Ivanti suite and automation reduces pressure across the IT teams.
13:00 Lunch and networking
Sonja Browning-Page, University of Surrey
Responsible for Business Applications, End User computing and Learning Spaces Technology, Support and Operations and IT Service Management functions.
Daniel Bolton, Kingston University
Technical Architect with over 10 years’ experience specialising in End User Computing modernisation programs focusing on physical desktop management, RDSH, VDI, UEM, Application Delivery, Automation and self-service delivery. A RES Software Valued Professional for contributions to the EUC community, currently working on Kingston’s workspace transformation project implementing next generation EUC solutions.
Bas van Goor, Ivanti RES Customer Success Manager
Technically very adept with over 8 years experience working to improve the customer experience and relieve the strain from IT teams through Automation.
Peter Topping, Ivanti Public Sector Sales Manager
Worked in Service, Endpoint and Asset Management areas for the past 14 years and the UK Public Sector for the last 10 years. Peter’s goal is simply to help Ivanti customers get the most from their solutions and services.
David Keen, CTMS Technical Services Director
Wide experience in delivering Enterprise level IT Service Management solutions to customers. Passionate about implementing agile technology that drives rapid project wins. Specialties: Extensive real world experience in the delivery of IT Service Management, IT Asset Management and IT Security solutions into Corporate, Government and University organisations.
Spaces are limited so please confirm your place and dietary requirements as soon as possible.